Broadband set up help needed

[matt_london]

My friend has recently switched Broadband supplier from Tiscali to Sky. Part of the deal with Sky was that he gets a new netgear wireless router/modem. His Tiscali service stopped about 3 weeks ago and his Sky broadband was supposed to start last Friday. When he plugs his new router into the telephone line the i symbol is illuminated to confirm the internet is connected, but he can't access it on his pc. He can't even get the routers homepage (the 192.......... page) (He is connecting via the ethernet cable at the moment not wireless). Sky have told him he needs to install a driver to be able to use the router. Is this correct? I am sure that I didn't need one when I got my Netgear router/modem.

[fo3nix]

With a cable connection, he should be able to access the router's setting pages, the 192.168 stuff.

Check there to see that wireless is turned on.

Then also check on his own laptop: can he scan for wireless networks in windows (control panel -> wireless setup).

[matt_london]

His pc isn't wireless so he's just using the ethernet cable. He can't access the 192.168..... page even using that. Am I right in thinking that a driver for the router isn't necessary? It should just plug straight in to the ethernet connection and work. Maybe his ethernet connection isnt working.

[Kerplunk]

Is his pc on the same IP range as the router?

What is his computers IP address?

What is the IP address of the router?

[fo3nix]

Yes, an ethernet connection shouldn't really require a driver. If it was USB it might. If he has any driver CD that came with it, he could always try that anyway.

[fo3nix]

If you go into control panel, into the network settings, you should be able to click the ethernet connection and see the settings: the IP should be chosen for you (DHCP should be enabled).