consumers rights

[sue w]

does any1 know where i stand with my statutory rights.
i recently brought a brand new treadmill from a mail order catalogue.after only 3 days it stopped working..do i have do accept a repair or can i demand a replacement ?
if so do i go through the catalogue company or the manufactors ?

[Ethel]

Your contract is with the catalogue company.

The law requires that goods be as described, fit for the purpose and of satisfactory quality - Sale of Goods Act.

Your treadmill is not of satisfactory quality, so you should reject it and get a full refund. You should be refunded all carrriage costs and payments. As it has broken so quickly, do not accept repair and accept a replacement only if that is what you want.

Here is a template letter if you get no satisfaction by telephone:

http://www.consumerdirect.gov.uk/after_you_buy /making-complaint/template-letters/faulty-good s/

[sue w]

thaku v much.most helpful.i will be on to them 1st thing tomorrow

[Ethel]

Hope you've succeeded in getting a replacement or refund.

[sue w]

after a bit of a row i finally got them to agree to replace the item.thanx for your advice.

[Ethel]

Glad all is well. :)