stolen item post office reciept

tali1 | 21:18 Fri 21st Sep 2007 | How it Works

5 Answers

had a digital camera stolen from mail i sent abroad -it was registerd delivery (so max compensation of �37) -p office want proof of reciept, but i bought it off a friend a few years back- he could write me out something confirming he sold camera to me - but will they accept that? or does it have to be officail reciept?

micrometers um

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Ethel

If that is all you have it will have to do - it's worth a try.

If you sent it abroad because you sold it (through eBay for example) they will accept the invoice as proof of value.

brachiopod

Errr.... I think you may have misunderstood the requirements to claim. There is "Proof of Postage" and "Proof of Receipt"

To claim for, I presume, a failed "International Signed For�" you just need to produce the barcoded slip you received when you posted the item. This is "Proof of Postage". (You can also produce the receipt the post office gave you when you actually paid for the postage.)

If, (for example in an E-bay transaction), the recipient claims that they never received the item, and won't pay you - you can ask for a copy of the signature obtained when the item was delivered and signed-for. This is " Proof of Receipt"

To claim for an "International Signed For�", you only have to provide Proof of Postage - It does not mean you have to produce a 'receipt' for the purchase of the item you posted. They will, of course, have to make their own checks to confirm that the package was not delivered.

Ethel

This is from the Royal Mail claim form in respect of lost / damaged post:

Have you attached your original certificate or proof
of posting? We cannot accept copies
Have you attached your proof of value for the missing
or damaged item?

They always want proof of value.

tali1

Question Author

thanks ,yes it was an international signed for, it was not an ebay transaction so there is no proof of value - so what are my options now?

Jay R

Proof of value would be to print out any page from the internet that states how much the item cost new. A clipping from a catalouge would do it.

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