Bought something, then it was reduced the next day.

[PaulSabin]

Do you have any recourse or is there any way you can apply to have the items reduced? I bought some flooring from B&Q then the next day it was substantially reduced in price. Is there anything I can do? I paid with a credit card. Thanks in advance.

This is just my luck. I bought new flooring as my house was flooded. So it's quite typical really.

[bednobs]

i really wouldn't have thought so. You could take it back, geta refund and then buy it again at the lower price i guess

[Buenchico]

You have no legal right to a refund (as the flooring wasn't faulty) but Bednobs suggestion might be worth trying. Otherwise, there's absolutely nothing you can do about it.

As long as a retailer avoids things like racial discrimination he can charge what he likes, to whom he likes (or dislikes), when he likes. You could have been the middle person out of three queuing to buy this product. B&Q could legally charge the first and third people 1p per square metre but refuse to sell it to you for less than �1 million per square metre. (Every sale is a completely separate contract between the vendor and the customer). So you've certainly no right to expect to get your money refunded just because you chose the wrong day to do your shopping.

Chris

[moonshadow]

The same thing happened to a friend of mine and the difference in price was over �100. Her husband had started to put the flooring down the day they bought it so couldn't take it back.What she did was to buy the same items again at the reduced rate and went back two days later with the original full price receipt and the second lot of flooring and got the full price back .You have 90 days to return an item and it must be in the original packaging, in an unused saleable condition.If you intend doing this make sure the mark down price is not on the packaging.If you haven't used the flooring there is nothing stopping you from taking it back getting a refund and then buying it again at the reduced rate if you have the nerve to do that.

[toby99]

I have done that - bought a second item then taken it back with the first item's receipt - it is you only option; it is just bad luck otherwise.

[dot.hawkes]

there is nothing in the statutes to say that you have any right to return anything if it is just not suitable, whether that means you change your mind, you don't need it any more, the price was too high. Any refund policy in any store is at the stores discretion and is a service only, not a right. Some store will not refund anything and syaye it clesrly on reciepts and at till points. Most stores will offer an exchange or refund on unsuitable items and the time varies, where I work it is 28 days for a refund if the item is unsuitable, but it is not the right of the customer to demand a refund outside of this policy. If the item's labelling has been removed or packaging opened it is non-returnable as it cannot be resold as new.
Shops like Hurleys do not offer any refund policy at all if an item is unsuitable.
I get people trying to return shoes they have bought ar full price when I know they have bought them more recently at the sale price, they don;t like me having an attitude aboput it as they think it isn;t my store or money so why should it matter, but I am on commission and so are my staff, and I get bonus payments for reaching targets, as do most retail managers, and so when people try to do this sort of thing they are stealing money from the staff and managers, which is why I in particulat get so difficult with that sort of customer, i would rather not have their business at all.

[dot.hawkes]

Everytime someone returns a pair of shoes to my department as unsuitable, I lose money from my salary, it is not just the store that loses, that is why I despise people who just buy something to show off or cos they are bored or need a shopping fix but know they intend returning it, or people who buy at the start of the month and then panic in the last week of the month and so try to refund something to get the money back. They steal money from me, it is wrong.

[heathfield]

Dot, do correct me if I'm wrong. but I am under the impression that any item can be returned for refund where it turns out to be 'not suitable for the purpose for which it was sold'.

[moonshadow]

If I may quote from the B&Q web site. 'We're happy when you're happy. If you are not completely satisfied with your purchase we will happily refund any unused item'

[J-Bear18]

I suggest try what Bedknobs said. I saw someone do the same thing wih a pair of shoes. She had bought them for the retail price and hen came back the next day and saw they were in the sale, so she asked for a refund and hen to buy them back again - the shop could not say no!

It's worth a try deffo

[dot.hawkes]

I say no to that quite often, all stock has to be taken back into the system for 24 hours, the person would have to return at a later date to buy the exact one back again.
There is a difference between an item not being suitable and it not being fit for purpose, that is when an item is faulty, a totally different case and covered by legislation.

People really annoy me when they think they can defraud the store out of money, as i said, they are stealing from the employees aswell in many many cases.

[Ethel]

They are stealing from all of us, dot. The returns are very often written off at a loss, and the costs recovered by increasing prices throughout the store.

[toby99]

Dot.hawkes. I don't think you can class returning an item and buying it again at sale price stealing - I would call it being thrifty. Customers have a right to return something, if it is store policy, and an equal right to buy the same item at sale price. You could say that strore take advantage of the customers by putting their sales on immediately after Christmas. How many people buy gifts at full price and they are returned and you only get sale price back - isn't that the same?

[Jenga]

It is annoying but the only thing you can do is buy some more and take what you bought back another day.

You have to take a chance with sales as usually they are quite often leftovers. i.e clothes the best items are all in the wrong sizes. Still its worth waiting for the bargains.

[dizydosydoll]

i agree with you toby stores take advantage of the customers all the time with different times of the year and dot i hope there is a time when you need to take something back and you get someone as awkward as you on the till...at the end of the day when a customer is returning an item you shouldnt be thinking of your pay packet.