I see where you are coming from, but i doubt any establishment would reimburse you for travel expenses (unless, of course, you were working for them at the time).
It's kinda like saying you got a present from someone, didnt like it (or couldnt use it), had the receipt and decided to take it back for a refund or replacement, then because you had to go down yourself, asked for a bit extra for going out of your way.
You ask if you can claim for time and travel costs - how much is your time worth and did you take the cheapest possible way to get there?
If we all started trying to claim for stuff like this, society would very quickly go crazy! lol
I think if you asked for a refund on your time, effort and costs to go back to the shop, you'd probably be laughed at!