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ebay and PayPal query...
I have sold an item on ebay and the buyer has paid by PayPal.
I've had an email from PayPal saying that the funds have been received in to my PayPal account from the buyer - and they have allowed me to 'withdraw' it into my nominated bank account.
The PayPal email also stated: 'your request to withdraw funds via electronic funds transfer from your PayPal account to your bank account has been received and is in process. This process usually takes 5-7 working days to complete but is dependent on your bank's policies.'
I have told the buyer that I will only post out the item once the funds are actually showing as being 'in' my bank account (5-7 days).
Ideally, the buyer wants the item sooner than this time scale, and is querying why I am not willing to post out the item before then (as PayPal has confirmed his payment and have allowed me to withdraw it in to my bank account).
Do I really need to wait for the money to actually be 'in' my bank account before releasing the item? or will it be ok to post the item earlier - as PayPal have confirmed the buyer's payment and the transfer to my bank account is now 'in process'.
I've had an email from PayPal saying that the funds have been received in to my PayPal account from the buyer - and they have allowed me to 'withdraw' it into my nominated bank account.
The PayPal email also stated: 'your request to withdraw funds via electronic funds transfer from your PayPal account to your bank account has been received and is in process. This process usually takes 5-7 working days to complete but is dependent on your bank's policies.'
I have told the buyer that I will only post out the item once the funds are actually showing as being 'in' my bank account (5-7 days).
Ideally, the buyer wants the item sooner than this time scale, and is querying why I am not willing to post out the item before then (as PayPal has confirmed his payment and have allowed me to withdraw it in to my bank account).
Do I really need to wait for the money to actually be 'in' my bank account before releasing the item? or will it be ok to post the item earlier - as PayPal have confirmed the buyer's payment and the transfer to my bank account is now 'in process'.
Answers
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Ethel is the expert on Ebay and hopefully she will spot this thread soon... but in the meantime this thread might be relevant in places
http://www.theanswerbank.co.uk/Shopping/Questi on638388.html
http://www.theanswerbank.co.uk/Shopping/Questi on638388.html
No, you have to post it within 7 days or the buyer could file an Item not received dispute and will automatically get the money back.
It is normal to post the goods as soon as payment is received to your PayPal account.
Remember to post to the correct address and send by 'signed for' so you can prove the buyer has received it. Keep that 'signed for' receipt.
It is normal to post the goods as soon as payment is received to your PayPal account.
Remember to post to the correct address and send by 'signed for' so you can prove the buyer has received it. Keep that 'signed for' receipt.
It's normal to post before it's actually in your bank account.
However, beware!
I've recently (past few months) been fighting PayPal over their dodgy business practices.
They operate similar to a bank, however they are not covered under any banking rules and regulations, and do not have an ombudsman or anything like that.
http://www.aboutpaypal.org/
I've personally just lost �300 through no fault of my own, due to PayPal's stupid systems.
In fact, I'm wary of ever using them again, and if possible, I won't. (Sadly, it's pretty much a requirement with eBay, and eBay has a monopoly on online auctions.)
However, beware!
I've recently (past few months) been fighting PayPal over their dodgy business practices.
They operate similar to a bank, however they are not covered under any banking rules and regulations, and do not have an ombudsman or anything like that.
http://www.aboutpaypal.org/
I've personally just lost �300 through no fault of my own, due to PayPal's stupid systems.
In fact, I'm wary of ever using them again, and if possible, I won't. (Sadly, it's pretty much a requirement with eBay, and eBay has a monopoly on online auctions.)
What were the cirucmstances, fo3nix?
If you accept credit cards and / or direct debit cards or cheques directly in the course of your business, and not through a third party such as PayPal, you will bear the losses in most cases.
PayPal does offer a degree of protection to buyers and sellers who use eBay.
The big bugbear with PayPal that a lot of people don't realise, is that they do not have the same protection using their credit cards as they have if they pay the seller directly with the card. That is not PayPal's fault - that is the law.
If you accept credit cards and / or direct debit cards or cheques directly in the course of your business, and not through a third party such as PayPal, you will bear the losses in most cases.
PayPal does offer a degree of protection to buyers and sellers who use eBay.
The big bugbear with PayPal that a lot of people don't realise, is that they do not have the same protection using their credit cards as they have if they pay the seller directly with the card. That is not PayPal's fault - that is the law.
I sold an item for just over �300.
The buyer purchased it, I sent him an email thanking him and letting him know I was going to send it.
The next day, I sent it by Special Delivery (thus, have proof of sending, proof of delivery with signature).
The next day, the item is successfully delivered to the buyer.
The day after, I get an email from PayPal saying that the buyer has marked the payment as fraudulent (someone using his account); they launch an investigation to it.
4 days later and I've still not heard anything about it. I ask PayPal, and they tell me that they decided that the fraud was genuine, so have taken the money out of my account and given it back to the buyer.
How this is fair, I don't know. How they decided that the fraud was genuine (in a few days, with no police use to check the place it was sent to), I also don't know.
Now, the address was not PayPal-verified, so I was not covered under their seller protection policy (actually, since about 2 months after I sent the item, this has changed in their terms and conditions and now it is ok).
So even though I read through their help pages and did everything I was supposed to do, and was assured that it's normal (of course it is, PayPal can't verify every address), and that their fraud team are great, I've lost �300.
The buyer purchased it, I sent him an email thanking him and letting him know I was going to send it.
The next day, I sent it by Special Delivery (thus, have proof of sending, proof of delivery with signature).
The next day, the item is successfully delivered to the buyer.
The day after, I get an email from PayPal saying that the buyer has marked the payment as fraudulent (someone using his account); they launch an investigation to it.
4 days later and I've still not heard anything about it. I ask PayPal, and they tell me that they decided that the fraud was genuine, so have taken the money out of my account and given it back to the buyer.
How this is fair, I don't know. How they decided that the fraud was genuine (in a few days, with no police use to check the place it was sent to), I also don't know.
Now, the address was not PayPal-verified, so I was not covered under their seller protection policy (actually, since about 2 months after I sent the item, this has changed in their terms and conditions and now it is ok).
So even though I read through their help pages and did everything I was supposed to do, and was assured that it's normal (of course it is, PayPal can't verify every address), and that their fraud team are great, I've lost �300.
There is no suvh thing as a "verified" address in Paypal.
Accounts are either verified, or not. Addresses are either "confirmed" or not.
But if you have read the revised Paypal User Agreement, which became effective on 30 September 2008, you will have seen that sending to a confirmed address is no longer a requirement to get Seller Protection for a UK seller on ebay.
Accounts are either verified, or not. Addresses are either "confirmed" or not.
But if you have read the revised Paypal User Agreement, which became effective on 30 September 2008, you will have seen that sending to a confirmed address is no longer a requirement to get Seller Protection for a UK seller on ebay.
Yes, my point is not that they've done something wrong with the seller protection, but:
On one of their help files (now removed, weirdly), they contradicted themselves and said "It does not neccessarily have to say "confirmed address" on the transaction details page for your to be covered by seller protection policy." This is part of why I sent it -- thought I'd be ok (though didnt read the whole terms and conditions, but didn't think I should have to.
They also very quickly agreed that it was fraud, when they can not possibly have any proof of this -- it could quite easily have been sent to a friend of the buyer's address.
The buyer has since removed himself from eBay and PayPal.
The whole thing seems so suspicious to me.
Regardless, they're a crap company and I'll be using them as little as possible.
On one of their help files (now removed, weirdly), they contradicted themselves and said "It does not neccessarily have to say "confirmed address" on the transaction details page for your to be covered by seller protection policy." This is part of why I sent it -- thought I'd be ok (though didnt read the whole terms and conditions, but didn't think I should have to.
They also very quickly agreed that it was fraud, when they can not possibly have any proof of this -- it could quite easily have been sent to a friend of the buyer's address.
The buyer has since removed himself from eBay and PayPal.
The whole thing seems so suspicious to me.
Regardless, they're a crap company and I'll be using them as little as possible.
Ethel, if the buyer adds a "Gift Address" to their payment then the seller can send it to that alternative address and still be covered by the SPP.
http://tinyurl.com/45wvrz
Even though that address won't be "confirmed", SPP would still apply because using a confirmed address is no longer a requirement.
http://tinyurl.com/45wvrz
Even though that address won't be "confirmed", SPP would still apply because using a confirmed address is no longer a requirement.
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