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i have got all of the emails that were sent between us, including ones which told me how much she was charging for the cigs and different rates of postage, i offered to buy 1 carton and she emailed me back with a confirmation of total due and enclosed her bank details, i have proof from my bank that the money was sent to her account for the exact amount as the total due, i have emails stating that she supposedly sent out my parcel(albeit that it happened to slip her mind to send recorded)! and i also have an email from her twice admitting she had posted the cigs, isnt that proof enough??!!