ugg boots from Australia

[jack99]

I have recently bought my daughter a pair of ugg boots from Australia over the internet, she has worn them 3 times and they have split, right long the sole. I have contacted the company I bought them from asking for a refund or exchange and they have told me they are not prepared to do anything about it. It is obvious from the photo's I attached to them that they are still as new and hardly worn. Any ideas as to where I stand legally?
many thanks in advance.

[Ethel]

You are subject to Australian consumer laws, in particular the Trade Practices Act which state:

# The goods must be of merchantable quality. That is, they must meet a basic level of quality and performance, taking into account their price and description. They also should be free from defects that were not obvious to you at the time of purchase.
# The goods must be fit for their purpose. That is, they should do what they are supposed to do and be suitable for any purpose that you might have made known to the supplier.
http://www.accc.gov.au/content/index.phtml/ite mId/815360

Now, I know Ugg boots are not cheap but even cheap boots should last more than 3 wears, so your boots are neither of merchantable quality nor fit for the purpose.

Knowing your rights and enforcing them are two different things. It will not be practicable for you to go to Australia and demand a refund but if they refuse to 'play ball' send an email of complaint to the official body:
http://www.accc.gov.au/content/index.phtml/ite mId/815327

Hopefully they will either help you resolve the problem or give you contact details of other organisations.

[jack99]

cheers for that Ethel, it is much appreciated.

[banned-dot]

why have you bought them from australia? My company distributes them in the UK
shoestudio.com

[chazza]

They're less than half the price when you order them from Australia Dot!