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making purchases using visa

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Elaine | 18:04 Tue 12th May 2009 | Shopping & Style
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do you have to have a minimum spend before you can claim off visa for a company that has failed to supply you with goods ordered? i ordered printer cartridges off a website last week and they've sent me the wrong stuff. now when I try to log into their website I can't, nor can i trace the actual items I ordered on it. also when I phone them they say they'll need to look into it and get back to me but I'm not sure I believe them!
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