incorrect price displayed

[Elaine]

whilst in the supermarket earlier i picked up a box of crunchy nut cornflakes that were displayed on the end of an aisle on offer, the price on the side of the display was £2.33 per box. my receipt showed £2.88 so i went back to the display to chekc the price. on reading the small print i realised that this price referred to teh cornflakes stacked next to teh ones i chose and when i looked at teh side of that display sure enough the price shown was £2.88 and it was for the crunchy nut not the cornflakes. i went to the cs desk who checked it out and said that the signs had been mixed up but i was not due a refund of the difference as the price had been displayed. i argued that the price was attached to the wrong product and they eventually gave in but weren't happy. what are my rights here? as the items were adjacent to each other but mispriced should i have received a refund or should i just have accepted that it was a mistake?

Thanks

[sara3]

it was a mistake but they're not obliged to sell you anything at any price. most large supermarkets would probably refund you as a gesture of goodwill but hey, they're not all that kind :o)

[granny grump]

Grandad grump - ex Tesco checkout manager says that he would have let it go - no questions asked and then put the prices right; however he does say that they can just refuse to sell them

[redcrx]

if a customer had gone in before you and put a flat screen tv on the shelf where the 99p milk was would you still expect to pay 99p for the tv?

im glad they refunded the difference, but they didnt have to at all. Always be careful and check prices on shelves just as you check your receipt.

[LoftyLottie]

The others are right. They have no obligation to sell any goods at the price displayed. However, it could be an Advertising Standards issue if it was intended to mislead. They should have been more gracious though!!

[redcrx]

i wonder if theyve sacked the person who stacked the shelf.

[ummmm]

I think they allow for a certain amount of human error Red...lol

It could have been the person who put on the prices..

[redcrx]

lol true.

see, if we all go demanding that price mistakes like that are adhered to, would we feel guilty if the staff member responsible lost their job?

[ummmm]

To be perfectly honest...I wouldn't have even noticed. The only thing I check on my receipt is the BOGOF's..

[ChuckFickens]

I don't think I would have bothered going back to the display and then complaining for 55p

[ummmm]

I'd pay someone 55p to do it for me...

[DEN53]

Its always worth checking your till receipt - you would be surprised how many mistakes are made at the checkouts.

I would go and check for 55p and have done - I'd rather that 55p in my purse than the multi million pound empire of the supermarkets.

[bushbaby_de]

If its Tesco you'd get £1.10 as they double the difference, much more worthwhile!