ChatterBank1 min ago
Returns
5 Answers
I bought some dvd's in a 5 for �30 offer at a virgin outlet store near me yesterday. Two of those were for a present for my granda but when i looked last night he's already got them! Will i be able to change those two for two different ones? I have the receipt and i just want to change those two.
Answers
Best Answer
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For more on marking an answer as the "Best Answer", please visit our FAQ.Legally, the shop is not obliged to exchange your goods - they only have to exchange if the goods are faulty. That said, almost all shops offer a 'goodwill' system where they will exchange quite happily. Some shops will exchange if you have your receipt, and offer a credit note or vouchers if not. A major chian like Virgin will exchange your DVD's with no problem.
Before venturing out, I would phone the shop first & ask to speak to the Manager. I'm sure if you explain about your Grandad already having the DVD's, he'll understand. If he agrees, at least you'll have the Manager's name & it will make live easier for you, if & when you do return to the store. Good luck.