Argos 30 day Return?

[kevo2k7]

Hi i bought a sat nav from Argos on Tuesday, just got it out of the box and had a little play with it but its faulty, no signal and light keeps goin on an off on it, im planning on returning it but just read on their website that Satnavs are excluded from their 30 day return policy, does this mean that i cant get a refund? cheers

[Mamyalynne]

It does not invalidate your statutory rights, it is faulty so can be returned.

[kevo2k7]

Ok thank you mamalynne i shall return it first think Monday morning for a full refund as i dont trust Garmin now! cheers

[deggers316]

you know you wont get a signal unless you have the sat nav next to the window or better still outside to lock on to the satellites as it states in the instructions i have for the garmin i have
did you charge the unit up full? did you download the updates ??

[kezthenuttybabe]

if an item develops a fault within 12 months of purchase you can go and replace it or have and exchange. The 30 day money back gurantee only means that if you simply change your mind about wanting the product you can return it within 30 days.

[Buenchico]

If Kez is going to post information (even though it's too late to help the questioner anyway) it might as well be correct!

If an item fails to function properly due to an 'inherent fault' (which was there at the time of sale, such as the use of poor quality components or poor workmanship) the retailer is obliged to REPAIR or REPLACE it if that fault occurs within 6 YEARS of purchase. For the first 6 MONTHS after purchase there is an automatic assumption (unless there's clear evidence to the contrary) that any problem must be due to an inherent fault. Thereafter it's up to the purchaser to show that it is the most likely cause.

Even that information, however, isn't actually relevant to the original question! A purchaser is not deemed to have 'accepted' a purchase until a reasonable time has elapsed for him/her to check that it is functioning properly. Kevo2K7 found that the item was faulty before legally 'accepting' it and so (under completely different legislation to that referred to above) retained the right to a FULL REFUND (and not just to a repair or replacement).

Chris