Online purchase not received and no refund - can I take this further?

[Fubsy]

I've been shopping online for years and have never had a problem. Recently I placed an order for a neighbour and the transaction has gone bad.

The item has not been received and after she got fed up with waiting I requested a refund. When I call to chase up they assure me the refund has been issued - just like they assured me before that the item had been sent. It's not a huge amount of money involved, but still, I really want to get the money back for her.

I want to call the company again on Monday and say I'm taking the matter further. Can I take it further though? Any advice on how I can deal with this will be greatly appreciated, thanks!

[woofgang]

if they are in the UK then trading standards or the small claims court, if they are abroad then you may have had it unless you paid via paypal. I think credit (not debit) cards insure you against this kind of loss as well.

[Fubsy]

Thanks very much, I will look into the Trading Standards/Small Claims Court suggestions.

[ummmm]

^^^twonk