UGG boots

[Dee59]

I purchased UGG boots onlline and the money was taken from my bank account immediately. This was at the beginning of December but I still have not received my purchases. The site is UGG Australia. I have emailed them but had no response. Can anyone advise me on what action I can take? I feel like I have been ripped off.

[237SJ]

I was watching an American tv programme the other day and of the top ten most counterfeited goods, UGGs were number one. Sorry to be gloomy but are you sure the site was legitimate?

[hc4361]

A link to the website would be useful, there are a few that come under UGG Australia

[welshlibranr]

My daughter bought some online just before Christmas, I don't know if it was the same site, they did arrive, but are obviously not genuine!.......they said they would accept returns, but after e mailing them several times, she is now resigned to the fact that they were a rip off!...........

[donna1901]

should have just purchased them from a store here in the uk (maybe BANK)

[Dee59]

I believed it was. It was a very professional website. I hate the idea that someone can deliberatly set out to con people.

[hc4361]

welsh, report to Trading Standards, regardless of where they come from.

[Veebird]

I don't know the postage that you would be using. Airmail is usually two weeks from Australia but surface mail is six to 8 weeks and is a lot cheaper. Also there is devastating flooding in Queensland. Is this where the factory is?

[hc4361]

Can we please have a link to the website?

[donna1901]

VEE i ship lots of stuff abroad and surface can take upto 13 weeks

[Buenchico]

The golden rule of complaining:
DON'T EMAIL! PHONE THEM UP!
(Irate emails easy to ignore. Irate customers on the other end of a phone line usually get much prompter attention)

Phone [phone]

Chris

[Dee59]

Ordered in a rush (as per usual) but I have a phone number - 02032981909 (tried but can't get thru). Email address is [email protected] - no response.

[Buenchico]

For those who are assuming that legitimate Ugg boots (from UggAustralia.com) are shipped from Oz, they're not.

They're sent out, by DHL's 24-hour service, from Ugg's UK base, (which is why I've provided a UK phone number above).

[Dee59]

Thanks Buenchico. I will ring them. I have an IPS serial number and order number,

[Buenchico]

Hang on. I'm getting worried now. That email address is with Gmail, which is extremely unusual for a legitimate company. (They'd normally use their own domain name in their email address). Emails to the legitimate company should be sent using this form:
http://www.uggaustral...omerService-ContactUs

Putting that phone number into Google suggests that the company you're dealing with is a Chinese supplier, selling fake goods:
http://whocallsme.com...er.aspx/02032981909/3

Chris

[Buenchico]

Here's the legitimate Ugg Australia website, showing the correct UK prices for women's boots:
http://www.uggaustral...n-boots,en_GB,sc.html
If you've ordered from that site, paying those prices, my phone number will be the one you want. However if you've ordered from elsewhere (probably at far lower prices) you've ordered fakes (probably from China) and there's nothing that the legitimate company will be able to do about it.

Chris

[Dee59]

OMG that's what my son said. How on earth will I either get my goods or my money back??

[tamborine]

I got some given as xmas pressy & they give me cramp; no foot support & too hot. They will be on ebay soon - worn twice !

[Buenchico]

A further thought:
If you've ordered fake goods you might possibly have lost your money anyway (because they might not be despatched, or even exist). Even if the supplier does send them from China they may well be seized by customs, because it's a criminal offence to try to import counterfeit goods. If customs let them through you'll probably get clobbered for VAT (plus an £8 customs examination fee) when the postman finally delivers them.

[Dee59]

Thanks everyone. I will just have to wait and see. Looks like I have probs have been ripped off though.Gutted cos was Xmas pressies for my family.

[Dee Sa]

I bought some backless Easy Spirit mules from the US as they are not sold in the UK not only did I pay top whack for shipping but Parcelforce charged me and extra £29 for VAT and their handling of the package ! be prepared to pay more if they do arrive.