Last night at work (in a severe Dementia uni) we had a 89 year old lady fall on the floor (not uncommon) she complained of hip pain and there appeared to be a shortening of the leg, under such circumstances we call 999 immediately as per our First Aid Training. I was fairly confident that this lady hadnt broken anything but I am not permitted to make decisions under those circumstances.
In fact we are supposed to call 999 every time someone falls on the floor according to our First Aid training, in a severe Dementia unit we would probably be calling them out every day, as is the frequency of falls.
So I called 999 and an ambulance arrived.
On examination of the lady, the paramedic decided to try and stand the lady, she stood up and was just shaken and bruised.
The paramedic then said to me that if they can move their leg then nothing is broken and not to waste their time!!! I was furious at this and I pointed out to him that a lady sat in the same room had walked across a room with a broken femur and that recently a gentleman in our care had also walked on a broken femur, so I know what he said is wrong, the other Paramedic told me that we were certainly correct to phone 999 and every 999 crew that has attended in the past have also told us not to take chances as a broken hip/femur can be immediately life threatening due to the proximity of the femoral artery. I want to make a formal complaint about this, my manager is away at the moment and she is so lame she would not make a complaint as she is bone idle.
Would I be causing any problems by making this complaint off my own back in my own time?
I am so angry about his comments, I wont let this rest!