I have been through a similar situation with my youngest daughter - finding that Boots' Baby Section is in the basement, rather than on the ground floor, but my biggest bugbear was finding places to change my baby. I've lost count of the number toilet floors she's lain on, with my coat protecting her poor baby bot, and when our local Council rebuilt the town toilets, with a (hooray!) chaning room in the Gents, I went in to use the facilities, only to find the room blocked with a roadsweeper's cart! Men do change babies as well - can we move along with facilities!