Morons at the Halifax Building Society

[mrs_overall]

My daughter is on holiday in London with a friend and rang me this afternoon to say she was getting low on money, so I said I'd go to the Halifax and pay some cash into her account. I had no documentation with me and they refused to let me pay cash in, saying "If we accept the money it may confirm that your daughter has an account here. I can neither confirm or deny your daughter has an account." What makes it worse is that I paid money into her account on Monday to the same cashier. Grrrrr.

[Psybbo]

Good grief, that is awful

[mrs_overall]

I feel a strongly worded letter of complaint coming on

[Psybbo]

Will you be able to do it tomorrow with identification or give them a cheque made payable to her?

[mrs_overall]

I went to HSBC where her friend banks and paid the cash into his account with no problems

[Psybbo]

Ah that's a relief, but a strongly worded letter to the Halifax is in order

[Dodger666]

Presumably you must have had her account number and sort code otherwise how could you have paid it in. All you need have done is fill in a paying-in slip available at the branch?

[mrs_overall]

No, I didn't have her account number on me, but I didn't have an account number for her friend who banks with HSBC either, but they let me pay in

[dotty.]

I've paid cash into the accounts of all three of my kids on several occasions and all i usually say is their name and address and maybe date of birth, shouldn;t be a problem, or do you look like a black russian money launderer mrs o?

[Mamyalynne]

I pay money into both my daughters accounts, but always fill a pay in slip with account number on.

[mrs_overall]

Dotty, I've drunk plenty of black russians in my time - maybe that's the problem. Hic.

As I said, the same cashier let me pay cash in with no account number on Monday. Today it was only £50. Hardly in the league of international money laundering

[Psybbo]

dotty, now you've got me visualising mrs_o as a black russian launderess, complete with marigolds and overall!

[mrs_overall]

I am not going to be a launderess. I hate ironing.

[naomi24]

It's not only the Halifax. I rang one of my banks on Tuesday but no one would speak to me because I didn't know my on-line code number. I didn't know I had an on-line code number! I've never registered on-line with that bank. They sent me a number in the post which I received this morning - and I am now able to speak to them. How frustrating!

[gness]

Try it again wearing Marigolds and left breast bared.....see if they argue then. :-)

[jno]

I've never had trouble transferring money to jno jnr - with or without a bank. Very odd that you can do it one day but not the next. I don't suppose the Halifax has been taken over by G4S?

[Traci66]

This is taking privacy issues to the extreme. The other week my dentist wouldn't let OH make an appointment for me even though for years we have attended dental appointments at the same time, only since we retired that we haven't. Back to the Halifax, what if your daughter had have been stranded and desperate for that money to reach her ..... Totally ridiculous.
ps, probably coming to Whitby Wednesday/Thursday next week.

[mrs_overall]

Keep me posted traci

[Traci66]

Will do MrsO.

[boxtops]

That's ridiculous, OH and I pay money into each other's accounts (when we have any). I'd write, but I wouldn't call them morons.... :-)

[lcg]

what an utter knobski.....he's obviously been told off for something. it annoys me when people use the data protection act or 'confidentiality' completely incorrectly. if you were trying to take money from her account i could understand his response, but.....he is obviously a complete tw@ x x