They had been living in housing provided by his employer when he was a caretaker and naturally when he retired he had to find alternative accommodation and rented the home he was eventually evicted from.
The proper procedure of the courts has been followed. The county court had made the decision in the landlord's favour because the couple owed him a lot of rent. The couple would have been given a copy of the judgement as well as several notices before court action. They took the judgement to the council who told them they could do nothing until they were actually evicted, which is true.
Eviction day passed and they chose not to leave voluntarily. County court bailiffs have limited powers so the landlord chose to pay for an application to the High Court, which was granted.
This would have been at least three months after the CCJ was issued, more likely 6 months at least.
In the meantime, the couple's rent arrears are growing and the landlord may be struggling to pay his mortgage on the property because of that.
With the letter of immediate eviction that the high court officials gave them, the council were able to help them, albeit with emergency accommodation but that put them in the system.
They could have avoided all of this by finding a cheaper home to rent when they realised they were struggling with the rent. He said he had been using his savings to make up the shortfall - he should have used that as a deposit on a new flat.
As for being penniless, they are both of state pension age so would be getting that. They were also claiming housing benefit, which they will get in their new flat in Birmingham.