You may believe that the security guard heard bad language, but that does not excuse his action - physically manhandling a customer out of the store in a clearly excessively forceful manner, for which he has quite rightly been dismissed.
Baldric - // What do you think a Security Guard should do, sit down and talk to him over a cup of tea? //
If a security guard wishes physically to remove a customer from a store, a headlock is not the recognised method of doing it - which is why he has been sacked.
I believe Kyle did more than swear at the guard. I'd love to see the CCTV but that ain't going to happen either today.
Employees are 2 a penny and dispensable.
If you look at the relative physical sizes of the security guard and the customer, it is clear that using a headlock is excessive force, and that is a fact regardless of what may have occurred previously.
Bladric - // What is the recognised method then Andy? //
Usually taking hold of the arm firmly, and if resistance occurs, then holding the wrist to move the arm up the back until the customer complies. A headlock is clearly inappropriate given the size of the customer and the size of the guard.
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