Finance For Dental Work

[btrobin]

My Son went to a dental practice some months ago and was told he needed treatment on his teeth amounting to £5k. The dentist signed him up with a finance company, as he didn't have access to that sort of money. I think he has been about half a dozen times for various fillings and preparatory work for several implants, now the dental practice has gone in to liquidation due to the pandemic, and he has received a letter from an insolvency company asking him about his dealings with the dentist, and how much work he has had done, what is the extent, financially, of the work already completed.
How he would be privy to that information I don't know, he says the dentist told him that the implants were the dearest items, but that has not been completed. Somewhere along the line he has had communication with the finance company, who have already given him a payment holiday until June, they have intimated that they will find him another dentist to complete the work, but they cannot act until they are officially notified by the liquidators that the dental practice has gone.
I think, rightly or wrongly, that his contract is with the finance company, and he will have to settle the balance of the loan, come what may. I am somewhat confused as to why the finance company are saying that they will find another practice to complete the work, I am unsure if the £5K loan would have been already paid to the dentist of whether it would have been held until the work had been completed.

[woofgang]

so what is the question?

[Maydup]

It seems reasonably in order to me. Your son is owed treatment by the dental practice and the liquidators are trying to help transfer him and his financial package to another practice. Be pleased.

The finance company will have paid the dentist, so if they hadn't offered this solution, your son would have to complete his payments and pay again somewhere to complete the treatment.

[archibaldy]

Read the terms of the loan contract and provisions for what happens if the initial service provider - in this case the dentist - cannot provide the (full) service.

If the loan company have paid the dentist for work not yet performed then that's their (and not your son's) problem and under the terms of the contract they are probably obligated to find a new service provider to provide the outstanding services - which is what they are doing.

I'd assume the dentist's insolvency company are getting in touch to get money from the loan company, why the dentist didn't keep full records of treatment I don't know but again that's not your son's problem

I'd check the prices of the new dentist they refer to and if they are lower that the original then ask for a reduction in the loan - probably not entitled to it but worth trying.

[btrobin]

Last answer removed???

[Toorak]

It was advertising

[btrobin]

Thanks I thought it might be some smart rs with an inane answer.

[btrobin]

Not quite sure of the meaning of the last answer?? however, the finance company cancelled the loan and gave a refund of all money paid to date, so matter closed.