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Hi, thanks everyone, Edlee thanks for your tips, I do actually try to introduce myself first but it usually goes a litttle like this 'Hello, my na.....', 'F@ck off, why are you calling me? don't you have anything better to do? blah blah blah .... waste of space, you're all scum, blah blah blah i hate you people, I'm on TPS , i'm gonna report you 'Sir, the telephone preference service only prevents sales calls, because I have nothing to do with sales thats why I'm able to call you', I don't care f@ck off, line goes dead. This is NOT an example of a minority of calls, i would say this accounts for about 85% of the responses I get, not only would 'No, thankyou' be politer, it'd probably take less time for the person I call than lauching a tirade of abuse. As for getting a new job, I would love to, the reason I'm still there is because as a recent university graduate, i'm searching for a graduate job so until I get one, i've stayed at the place I was at while I was studying (I chose this while I was studying because aside from the horrible bits, it is VERY flexible for students) and theres no point swapping one crappy job for another, also I'm saving to buy a house with my partner and get married in the next couple of years so the job allows me to do as many hours as I want, so I'm currently working a 60 hour week, not fun especially with the rude people I speak to but its worth it when I get paid, you've got to do whats required to achieve your goals.