ChatterBank1 min ago
Advice On Gym Membership Issue Please!
8 Answers
Having been a member of a gym for some time, my husband & myself decided to freeze our membership for 6months to pay off some credit cards. We did everything as policy says & spoke to the membership manager who confirmed our feb payment would not come out of our account & our membership would start again with the direct debit in 6months. Afew days later i had an answerphone message off him saying they had been unable to stop the payment intime, but had requested a refund from the company that takes the money, sorry for any inconvenience blah blah & we should have the money back in afew days. Its now been 10 days since they took the money from our account. I spoke to the manager on thursday who confirmed the company had replied saying a refund would be processed asap. This confirmation had been given to the gym on the 19th of feb. I have now rang & left 2 messages for this manager to ring me (1 saturday, 1 30mins ago). Getting fed up, as we have a credit card payment coming out tomorrow which will put us overdrawn if we don't get this refund. What would happen if i cancelled my direct debit to the gym after i eventually receive the refund as im annoyed with their service & dont particualrly want to go again after the 6 months. Sorry its abit long winded!
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