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We discovered that our website (http://www.estontrg.com) is not listed in the country sub-set for the U K by the popular search engines Google, Yahoo, etc.. Instead, our website is listed in the USA. This is a big problem for us as we are a UK company and now we are getting about one tenth of the contacts we were getting from the UK since we moved to a new hosting company in October.
We found out our website's IP address (66.98.220.54) and then we discovered that our website is physically located on a server in the USA.
Our hosting company say that it does not matter that our website is located in the USA. They suggested registering our website as a .co.uk but keeping our URL as estontrg.com
They said that when the search engine spiders visited our "new" site, they would recognise that we are a ".co.uk" and include us in the country sub-set for the U K.
We have noted that 5 spiders have visited our site on several occasions, but still our website is listed in the USA. We asked our website hosts why we were still not listed in the UK, but they said that it might take a few months.
Unfortunately, we will be out of business by then and we do not believe that we will ever get a UK listing until we discover the true reason why we are not getting a UK listing. I have asked Google to tell us why we are listed in the USA but they will not answer.
Can you answer my questions - why are we listed in the USA sub-set and not the UK sub-set? And, what do we have to tell our website hosting company to get them to rectify the situation. They think that there is no problem which surprises me as it is their business to know about the technology behind the Internet.
Thanks and kindest regards,
Stan McKerron
ESTON
No best answer has yet been selected by mckes. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.I would have thought from the nature of your business that you also would know a little of how the internet is set up.
Contrary to common belief, a .com address is not specifically a business address, but simply an American one which has been hijacked by companies in other countries in the mistaken belief that it signifies a company or they are international companies who want the exposure afforded by a .com address.
You should have adopted a co.uk address to avoid this problem.
Thank you for taking the time to answer our question. We sell technical authorship training and associated courses; we are not Internet specialists. However, our website hosting company are supposed to be experts and they too have a .com domain and are listed in the USA along with scores of their other .com clients (and, it was us that pointed that out to them).
We have begged our website hosting company to resolve this problem, but for some reason unknown to us, they firmly believe (and they have told us several times) that Google were not telling us the truth when they said that there are three things they consider before deciding in which country sub-set to list a website. These are domain name, IP address and where the website is physically located.
Also, several other "experts" have told us that it does not matter where a website is located and I can see for myself by looking at the "pages from the UK" search results that .com domains are included.
Our website hosting company will not accept what you have said (because we have tried that tack) and we do not know how to resolve this problem. We use Google, but they will not provide a definitive answer (or any answer) that we can forward to our hosting company to get them to resolve this once and for all.
If you can point us towards an article or some other authoratative text that we can use to convince our website hosts, we would really appreciate it.
Thanks and kindest regards,
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