I've Just Had "words" With Ee (A.k.a.orange)

[mrs_overall]

I received a recorded phone call allegedly from EE saying I owed a sum of money which had to be paid today and then I was invited to give my debit/credit card number. Thinking it was a scam I hung up and after much searching I eventually found a telephone number for EE (who by the way is my broadband provider).
The young man was helpful and explained they had a new computer system which had wiped the card details of most customers and they have been unable to take a payment from me for the last two months. All well and good so far and I had my bank card at the ready to give him the details when it all went a bit pear shaped. It suddenly dawned on me that the amount he said I owed for two months was more than I normally pay. When I queried this he said the extra was a late payment fee.
Hang on....they haven't taken a payment for 2 months due to a glitch with their computer system and then they expect ME to stump up a late payment fee?
Let's just say that I stuck to my guns and refused to give my card details until the late payment fee was deducted. It was a lengthy phone call with me explaining the error of their ways. The fee was finally deducted.
Victory for the small man! (Well, the tall woman)

[Canary42]

Well done Mrs O.

[mrs_overall]

I hate these companies with a passion

[tonyav]

LOL, I bet that that young man had ear ache by the end of that call.

[EcclesCake]

That is one seriously impressive business model!!! Whoever came up with that plan will be in for an awesome bonus this year.

Well done to you Mrs O, I do wonder how many folk are just paying up though :-(

[boxtops]

Well done that woman.....

[Hopkirk]

Go girl

[Elina]

Unbelievable! Good for you.

[Baldric]

Well done Mrs O

[anotheoldgit]

Well done Mrs O, Will you now be changing your provider?

[WELSHYORKIE]

Good for you, Mrs O - BT have tried the old late payment trick on the company I work for - they don't realise they're dealing with a tight-arsed Yorkshireman.

PS - Heading up your way again late September if we can find an 'affordable' base.......... Kirbymoorside looks favourite at the moment

[gness]

If she offers to take you for a pint, Yorkie....don't leave her alone with the bar staff....

She has a wild imagination and will tell them all sorts of fibs about you...x

[grasscarp]

I would have expected nothing less from you!

[aelmpvw]

''new computer system which had wiped the card details of most customers''
really? if it's true they're going to be very busy on the phones and writing letters aren't they?

[WELSHYORKIE]

Gness - it'll be a lemonade and lime for me (probably sarsaparilla in Whitby lol)- i'm teetotal!

[sunny-dave]

Ah - the "mackerel surprise non-alcofrolic cocktail" - good luck Welshie :)

[WELSHYORKIE]

Sounds like I'm gonna need it, S-D - i'll get the gf to try it first (coward, I hear you say)

[aelmpvw]

''non-alcofrolic cocktail'' ... i very much doubt if they serve those in mrs_o's haunts

[gness]

Ael....whatever MrsO orders...they serve.....☻

[aelmpvw]

barmen and bus drivers please take note ...

[gness]

Now....taking the bus driver to her pub would be worth seeing....☺