We had this problem. When I spoke to Sky, they said that you need a pin number for certain films because they may be unsuitable for young children to watch. Sky can tell you your pin number over the phone if you answer their security questions. It is free. You can then, if you wish, choose to change it to one you can remember. We don't have the sports, so can't advise on that one. Contact them on their customer services phone number. Use your Sky button to find it.