Quizzes & Puzzles22 mins ago
Vodafone Contract. Was i mis-sold my renewal?
2 Answers
Bit of a specific issue with my Vodafone contract:-
I have been trying to get out of it for a while due the pathetic and frustrating signal in my area. I emailed Vodafone in Dec 07, complaining and saying i'd need to change to another service provider if they couldnt improve things.. They said
A/ The singnal in my area is "good" and B/ Things will shortly improve anyway as a new cell is being installed. They then offered me 25% off my contract for 6 months. I didnt take them up on this, but my contract was up for renewal a 3 months later anyway. I renewed on the (stupid) belief that things may impove, plus i got a cheap deal as usual.
NOW - Here it gets interesting. Signal is still rubbish, seemingly worse, so i email Vodafone again this week with a follow up email, similar content. They said this time that signal in my area is "variable" but are basically saying no way can i cancel early without penalty (term is til June 2009) BASED ON THE FACT THAT I KNEW THE SIGNAL WAS POOR BEFORE I RENEWED, basically holding me to ransom on the previous enquiry i made in december. However, i based my renewal on the emailed promise of a forthcoming improved service ( i still have this email)
Do you think this detail will enable me to successfully argue the toss and cancel early?
If not i guess this will teach me a lesson. Orange here i come, either way.
Many thanks in anticipation!
I have been trying to get out of it for a while due the pathetic and frustrating signal in my area. I emailed Vodafone in Dec 07, complaining and saying i'd need to change to another service provider if they couldnt improve things.. They said
A/ The singnal in my area is "good" and B/ Things will shortly improve anyway as a new cell is being installed. They then offered me 25% off my contract for 6 months. I didnt take them up on this, but my contract was up for renewal a 3 months later anyway. I renewed on the (stupid) belief that things may impove, plus i got a cheap deal as usual.
NOW - Here it gets interesting. Signal is still rubbish, seemingly worse, so i email Vodafone again this week with a follow up email, similar content. They said this time that signal in my area is "variable" but are basically saying no way can i cancel early without penalty (term is til June 2009) BASED ON THE FACT THAT I KNEW THE SIGNAL WAS POOR BEFORE I RENEWED, basically holding me to ransom on the previous enquiry i made in december. However, i based my renewal on the emailed promise of a forthcoming improved service ( i still have this email)
Do you think this detail will enable me to successfully argue the toss and cancel early?
If not i guess this will teach me a lesson. Orange here i come, either way.
Many thanks in anticipation!
Answers
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For more on marking an answer as the "Best Answer", please visit our FAQ.they were not specific sadly, it just said "a new cell will soon be installed" or something to that vein.
I wanna prepare another reply to them next week. Or maybe i could talk it through with someone on the phone - they may be more understanding? (these emails were from 2 very foriegn sounding people whose names i cannot pronounce - maybe in a non UK office?)
I wanna prepare another reply to them next week. Or maybe i could talk it through with someone on the phone - they may be more understanding? (these emails were from 2 very foriegn sounding people whose names i cannot pronounce - maybe in a non UK office?)
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