Crosswords2 mins ago
Warranty Whats The Point? NARDIS Ovens!
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Hi All, (I'll apologise for waffling right now�Sorry)
6 weeks ago I placed a question on AB about my NARDIS Oven which shattered through no fault of our own�To TRY and cut a very long story short after many phone calls to NARDIS, I was promised that someone would be out to fix it in a couple of days.
Two weeks later when the engineer came he said that it would take a week for delivery of the glass & for him to fix it and that we would receive a call shortly�NEVER happened, we had to ring again 2 and a half weeks later to be told that it was on it's way by post from Italy & would be fitted middle of next week, we will give you a call...FAST FORWARD...coming up on our 6th week now after numerous calls on our part, still no oven door and no phone call!!!
I understand that every situation is different but is there anything I can do regarding the 6 weeks (and counting) where food has had to have been purchased, be it take-away or dining out?
Obviously I'm not expecting them to pay the food bills, but WHY have a warranty in the first place, if you have to wait 6 weeks spending money which has outweighed the cost of the oven in the first place?
6 weeks ago I placed a question on AB about my NARDIS Oven which shattered through no fault of our own�To TRY and cut a very long story short after many phone calls to NARDIS, I was promised that someone would be out to fix it in a couple of days.
Two weeks later when the engineer came he said that it would take a week for delivery of the glass & for him to fix it and that we would receive a call shortly�NEVER happened, we had to ring again 2 and a half weeks later to be told that it was on it's way by post from Italy & would be fitted middle of next week, we will give you a call...FAST FORWARD...coming up on our 6th week now after numerous calls on our part, still no oven door and no phone call!!!
I understand that every situation is different but is there anything I can do regarding the 6 weeks (and counting) where food has had to have been purchased, be it take-away or dining out?
Obviously I'm not expecting them to pay the food bills, but WHY have a warranty in the first place, if you have to wait 6 weeks spending money which has outweighed the cost of the oven in the first place?
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