Shopping & Style11 mins ago
Can anyone tell me....
27 Answers
What 'DSG customer location' means on a parcel tracking website?
I ordered a laptop from PC World for my oh and was horrified to find out they are using Yodel to deliver, when checking their website it just says the above.
TIA
I ordered a laptop from PC World for my oh and was horrified to find out they are using Yodel to deliver, when checking their website it just says the above.
TIA
Answers
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I had a missed delivery and a card through my letter-box from Yodel.
It said that they would attempt redelivery so I rang to ask them to deliver when I knew I would be in. Unfortunately, the delivery-driver had not completed the 'consignment reference number details' and so I couldn't provide any further information apart from my name and address.
The telephone-operative took my number, and rang me back, twice, promptly. Once to ask further details and once to tell me that the package had been left with my neighbour - despite what the driver had written on the card. She was pleasant and efficient and said that the drivers themselves cause most of the difficulties and complaints.
It said that they would attempt redelivery so I rang to ask them to deliver when I knew I would be in. Unfortunately, the delivery-driver had not completed the 'consignment reference number details' and so I couldn't provide any further information apart from my name and address.
The telephone-operative took my number, and rang me back, twice, promptly. Once to ask further details and once to tell me that the package had been left with my neighbour - despite what the driver had written on the card. She was pleasant and efficient and said that the drivers themselves cause most of the difficulties and complaints.
You were lucky then Jack.
I can believe that about the drivers too. I'm pretty sure they don't even bother to try and make the deliveries I've been waiting for. They certainly don't leave any cards to say they have (despite them saying they have). Out of 4 deliveries I've recieved one and that's only because I sat at work until late waiting for it. After waiting over a week for the second one I told them to stick it up their backsides and got my money back. The other two (not ordered by me but being sent to me) are out there somewhere, just where exactly is anyones guess.
I can believe that about the drivers too. I'm pretty sure they don't even bother to try and make the deliveries I've been waiting for. They certainly don't leave any cards to say they have (despite them saying they have). Out of 4 deliveries I've recieved one and that's only because I sat at work until late waiting for it. After waiting over a week for the second one I told them to stick it up their backsides and got my money back. The other two (not ordered by me but being sent to me) are out there somewhere, just where exactly is anyones guess.
I've only had one parcel sent to me via Yodel, which I only knew about after it had been returned to the sender. According to Yodel's website, they had tried to deliver it to me three times. I was at home on two of the supposed occasions and no-one came and they left no card on any occasion. I'm still not sure if they took it to the wrong address, although it was addressed properly, or if they just didn't even try to deliver it. Either way, I'd never use them.
I've had problems with Yodel/Amazon. I usually get items delivered to work. This is fine until I go home, even though we have 24 hour security they're not allowed to sign for parcels. This was explained to the Yodel driver by security but rather than attempting redelivery the next day the driver marked it up as 'refused delivery'.
It was then sent back to Amazons hub. Actually the Amazon customers svs were great. Its Yodel that are poo.
It was then sent back to Amazons hub. Actually the Amazon customers svs were great. Its Yodel that are poo.
Oh dear...
I had a missed delivery from Yodel today-as I was at work. This for an Amazon item I ordered at midnight on the 13th-it was dispatched yesterday.
They *did* leave a card,I arranged redelivery via their website,and my request has been acknowledged by email. Fingers crossed. I'd never heard of them until now.
I had a missed delivery from Yodel today-as I was at work. This for an Amazon item I ordered at midnight on the 13th-it was dispatched yesterday.
They *did* leave a card,I arranged redelivery via their website,and my request has been acknowledged by email. Fingers crossed. I'd never heard of them until now.
