computer help

[magnolialady]

went to use computer and have found my isp address has been changed.have tried various ideas and tries to retrieve it but to no success.i have full security on it and have been told it is a bug,can anyone help how solve this problem .would be most grateful for any help .thanks in advance.

[LochNessMonster]

If its your computer do system restore if not phone your ISP and explain the problem they can help you over the phone.

[daffy654]

DO NOT DO A SYSTEM RESTORE!

Sorry for using caps but system restore is overkill for a problem that can be fixed easily by phoning your ISP.

[bednobs]

when you say !isp address" do you mean the web address you use to get to your provider's website (ie www.plus.net) or you ip address?

[sunny-dave]

..or even the username and password your router uses to connect to your ISP?

[MarkRae]

I totally agree, daffy. I can't believe the number of times I see this being given out as sensible "advice" [sic]. System restore really should be viewed as almost the last resort, and one step up from a complete rebuild.

The OP doesn't say whether she (thinks she) has a fixed IP address or not, but I'm betting she doesn't. Domestic IP addresses get changed all the time, and not all ISPs offer fixes ones to the domestic channel. Some offer what they call "static" IP addresses, but they are just a con as they can (and do) change e.g. if you change your router.

Presumably, the OP needs the same IP address either because she is hosting something or because access to a remote service depends on it. In that case, she should investigate something like DynamicDNS.

[magnolialady]

i have always had this same isp address.it was the one when it was installed 12 years ago.never had this problem at all.its been changed to 169 number which means its blocked or something.