Windows 8.1 Free Update Problem

[Dodger666]

I recently downloaded the free Windows 8.1 update to my wife's Laptop with no problems whatsoever.

A relative recently purchased a Windows 8 Laptop. I told him there was a free update to version 8.1 available and offered to show him how to do it. As far as I can see the only way to get this update is from the Windows "Store" App.

Selecting the Store app from the Metro list opens up the desktop and not the Store app. Going to the search facility and typing "store" then selecting "store" just brings up a blank dark blue screen. Nothing I try opens the Store app.

I have tried typing wsreset.exe to refresh the apps but that wouldn't work either.

Any advice as to what is causing this problem would be welcome.

[Buenchico]

I've just waded through 8 pages of this to see if anything helps:
http://answers.microsoft.com/en-us/windows/forum/windows_8-windows_store/cant-open-windows-store-in-windows-8/53125643-f6c6-4120-aadb-31fb0704c0b7?page=1&tm=1393344621327
While it's possible that something in the text there might be directly relevant (such as checking the anti-virus software to check that the Store app is listed as 'untrusted) I was more struck by the final post which suggested that the problem was due to some corrupt dll files. If that's the case with your relative's laptop, simply using the Automatic Repair facility offered by Windows 8 might well fix the problem:
http://www.bleepingcomputer.com/tutorials/http-wwwbleepingcomputercom-tutorials-automatically-repair-windows-8-with-automatic-repair-/

[Dodger666]

Thanks for your suggestions Buenchico. I'll give them a go when he is able to bring his laptop over again. I know he's busy for the rest of this week.

As the laptop is only four weeks old I wondered if a system restore might help after he'd gone home. That's assuming one was created in the first palce.