Question Author
Sorry it's taken so long to get back to you all but there's nothing but problems here.
Ok to answer your q's, You are correct in that I am now back to windows 8. So that sorts out the loss of the windows logo.
Yes it's a standard laptop (touchscreen) but I use a mouse with it.
No, no difference with FN & F11.
Now when trying to upgrade to 8.1 it tells me I need an update. I follow all the prompts but then everything freezes. I cant even shut down unless I do it manually.
I have run scans with my anti virus (avast), MWB, SAS and have run Ccleaner.
So for now I'm going to crack on with trying to upgrade to 8.1. I'm also going out soon'ish so I may not get back to you until later.
Thanks for your interest.