Overcoming Log In Problem

[driverdale1]

can u help?...laptop, i have it password locked but now when i go to enter the password it comes up:....the user profile service failed the logon, user profile cannot be loaded.So now i cant get on..any ideas how to overcome? Been like this all day so far, thanks in advance

[Buenchico]

Switch your laptop off.

Turn your laptop on and press the F8 button during the initial start-up process.

Use the up/down arrows to select 'Safe Mode with Networking' and press the 'Enter' key'.

Your screen will probably look rather odd but don't worry, it's normal!

Launch your web browser.

Come to this thread.

Click this link: https://support.microsoft.com/en-gb/kb/947215

Scroll down to 'Method 3'

Click 'Download' (in the blue box)

Click 'Run'. (If you only see a 'Save' option, accept it instead. Save the file to a suitable location - your desktop will do - and then double-click on it to run it).

Restart your laptop.

Cross your fingers!

[fiction-factory]

Or check that you haven't got caplocks on or that some sort of Num lock doesn't lead to numbers being typed instead of letters- that happened to me once when I must have knocked something

[frugalfred]

Reminds me of a chap I met whilst walking the dog - he couldn't access his online bank account; spent ages on the phone to the bank, no resolution. He was downcast. We shared the same postcode - XXX 0SG - and he was typing OSG. Simple mistake.

[driverdale1]

Buenchico..i followed your instructions but after i get to when safemode has finished the login box comes up...seems to take the password ok there..but then theres no way of connecting to the browser.

[Buenchico]

Are you sure that you selected 'Safe Mode with networking', rather than just 'Safe Mode'?

An alternative way around it though is to use your 'good' computer to click on the link above but, instead of selecting 'Run', choose 'Save'. Save the file to a USB pen drive.

Start your laptop in Safe Mode, insert the pen drive and double-click on the saved file. Once the program has run, restart your laptop.

[driverdale1]

i think ive got it..i seem to be getting logged in ok but have lost all my ( not important ) files and stuff...gimme something to do reinstalling them...many thanks for your help mate, sincerely appreciated.

[Buenchico]

All of your files will still be there under your old login name.

To find them, simply go to Start > Computer > C > Users > [oldname]