Awful Wedding Photographs, Advice Needed :-(

[sbill]

we got married 5 weeks ago with the photographer arranged through the registry office. the photos were meant to be delivered while we were on honeymoon, got back they hadnt arrived, a week later got them to just have half on the usb, after a few days of phone calls we eventually got them all.
we were told minimum 40 photos, granted there are 120. several are the same photo cropped.
there are lots with peoples eyes closed, theres no order as in tall people at the back short people at the front, although indoors and would need a flash the shadows are like the flash was too bright, so with the pale bridesmaids in ivory dresses you cant tell where they end and the dress starts, i understand you cant help the weather but the flash being so bright in broad daylight the rain can be seen mid air between us and the cameraman and drops on the lense, some photos are out of focus, the photographer lined us up to where we now realise was a slanted road so we all look like we are leaning, he missed the first kiss and our only aisle photo neither of us are looking at the camera but our guests have. theres honestly only 15 photos i feel are printable for an album. i have had a meeting with the registrar and they have offered a 50% refund which i have refused, they have argued theres more than 40 photos and they cant help the weather.
what are we entitled to or where do we stand with our rights in wanted a full refund due to not only the bad quality of the photos but the upset its caused with chasing after them, any advice would be appreciated. thank you stacey

[rowanwitch]

There are certain key images every bride and groom would expect. First kiss, is definitely one. I would work out how much it would cost to have the photos restaged, including the costs of guests coming back, and rehiring the venue and start negotiating from there. It's worth a try. I would also contact trading standards if all else fails consider the small claims court.

[Old_Geezer]

To get info on rights this may have been better placed in the law forum.

Sounds like they got you an inexperienced photographer. Unsure what responsibility the registry office takes on though when they get one for you. Do they normally do that, or was it a "favour" ?

[Peter Pedant]

who did you pay?
they are the ones you dispute with

you go on negotiating
and then progress to sue in the small claims court ( yourself ) on breach of contract - service not supplied as agreed

you should get your back and no photies

nno money for lateness and damaged feelings

[bednobs]

I agree with ppi. If you want a full refund give them all back

[Canary42]

How unpleasant. Rowanwitch's answer would appear to be the best way to approach it.

The disappointment in the "fake" nature of the re-takes would wear off in the fullness of time and you would still have a magical Wedding Album to enjoy - in fact the re-take event could eventually become one of those "family jokes" which serve to enliven nostalgic reminiscences.

[Caran]

My late husband and I ended up with rubbish photos, we restaged the ones with just the two of us and were able to have a reasonable album.

[sbill]

Thank you everyone for your replies, it's a photography package the registery office offer, so you pay them and they have photographers they use, you don't get a printed album, just photos on a usb, personally I wouldn't want to have reshoot as the day has gone :-(

[bhg481]

sbill //I wouldn't want to have reshoot as the day has gone//

You are absolutely right. It's the wedding day you want photos of and you can't do that; it's gone. In a few years the poor photos will become a talking point and you'll be able to have a laugh about them. You'll still have what matters most, your husband.

[murraymints]

Answered on other post..trading standards is the way to go