Donate SIGN UP

Not Receiving Emails

Avatar Image
Giggsie | 17:13 Thu 11th Aug 2022 | Technology
6 Answers
I am not receiving my hotmail emails or able to send. It keeps saying cannot connect to server. I have been through lots of Microsoft help but got nowhere. I can see them if I go to outlook.live.com but I use the mail app on iPad and iPhone. Anyone able to help me?I have used for a few years just suddenly stopped I use 2 emails on this app the other is ok
Gravatar

Answers

1 to 6 of 6rss feed

Best Answer

No best answer has yet been selected by Giggsie. Once a best answer has been selected, it will be shown here.

For more on marking an answer as the "Best Answer", please visit our FAQ.
On each of your Apple devices, delete your Hotmail account and then create it again. (You won't lose an existing mail).

That was my first instinct as soon as I read your post (because it's a virtually fail-safe way of fixing such problems on any device) and it appears to be confirmed by this thread on the Apple forum:
https://discussions.apple.com/thread/7758371
You may need to create an app password rather than your normal password.
Question Author
Thanks for replies. Will try some more and get back to you
Question Author
I have done the delete then recreate it now says outlook as opposed to hotmail but no emails coming through. Just said updated now not saying cannot connect to server ????
Question Author
Ok now got it back eventually phew not very tech minded me. Another question again on iPhone/iPad how do I move emails out of junk and get them to my inbox.
See 'Mark legitimate emails as not junk' here:
https://support.apple.com/en-gb/HT202315

1 to 6 of 6rss feed

Do you know the answer?

Not Receiving Emails

Answer Question >>