Solicitor Not Accepting Screenshots For House Completion

[Backdrifter]

We are due to complete a house purchase and have provided the solicitor screenshots of the passage of funds from our savings account to our current account to the solicitors account. Because we are between statement dates we don't currently have savings account/current account statements that show the transactions, so we did screenshots of each stage of the process, which the solicitor is not accepting as sufficient, while the two banks say they can't generate ad hoc statements in time. So we are caught in the middle. Anyone experienced this or can think of something we haven't yet?

[bednobs]

surely the solicitor just needs to look at THEIR statement

[naomi24]

^what bednobs said.

[wolf63]

Can you not download statements?

I had to do this for my solicitor on Tuesday. The downloads were passed to the solicitor via email.

[THECORBYLOON]

Is it that the transferred money is not yet showing in the solicitor's account and he/she is wanting proof of the transfer or have we all misunderstood?

When was the transfer made?

[Backdrifter]

Oh they can see the money is with them, this isn't about that. It's to do with conforming to anti-money laundering regulations. They don't have a sufficiently complete paper trail without the detail shown on a statement. Frustratingly, the info we can access between statement issues doesn't show the detail.

Update: while writing the above they've confirmed they will accept the info sent so far and happy to await the statements after completion. Phew!

[bednobs]

yay! good luck

[Backdrifter]

@wolf63 As you can see it's moot now but our problem was that while we could access and download statements the latest ones pre-dated the transactions, and the two banks concerned can't do ad hoc statements to order. But never mind. In the absence of any other hurdles, tomorrow we will own outright our forever home. Well, 'forever' until such time as we need to go into assisted accommodation.

[Backdrifter]

@bednobs - Thank you.

[roadman]

do you have mobile banking if so can you send a print screen of the transaction from your account in there i wonder also if you can go to the atm and withdraw a transaction record as you can with some and send that to them or a photo of it

[Old_Geezer]

It's sorted.

(Unsure why your bank couldn't send them something in an e-mail stating that they have already checked for laundering issues and are satisfied that there are none.)

[THECORBYLOON]

Good luck with the new house!

My 'phone prevents screenshots of my transactions on the HSBC app, "for security reasons".

[Peter Pedant]

MLR are here to stay I am afraid

the consequences of laundering are pretty horrendous and so they make up rules ( gold plating) as well.

I had to prove each time who I was ( same firm) and used the same documents they already had on record. I asked why and the receptionist gave me yappity yappity yap- worse than AB !
( you know: long entry that is inconsistent and makes no sense at all)

[Peter Pedant]

my laptop allows 'print screen' - - tray useful

[Peter Pedant]

yes
in their Ts and Cs they warn they wont accept screen shots
ask them what they want and do it !

I went in with passport and real bank statement for them to copy
and ( last week) listened to the secretary who was carrying out her duties with the enthusiasm of a Russian robota, squeal about Covid

[Peter Pedant]

Oh I have contributed b efore
It must have been before I went IN with passport and so on

honestly you do what they want