Cannot connect via router - IP address prob?

[sten102]

I am unable to get a broadband connection on my PC (using Windows XP) via a router, although my laptop connects so the router is ok.
The IP address begins 169: Windows can't find the proper 192 ip address when I do a 'Repair' so what can I do to fix this please?! Thanks

[Ethel]

Before you do anything else switch everything off at the plug for at least a minute - the modem, router, pcs - all off.

Switch back on in this EXACT order:

1. Modem - wait at least 30 seconds for the lights to settle.

2. Router (assuming it is separate) - wait as above.

3. PCs.

Hopefully everything should connect. If not, we'll look at your router admin settings.

[danewesley]

you need to press the reset button on the back of the router, it will still be configured to the laptops assigned i.p

[Ethel]

If you reset you will lose all your security settings. Hopefully that won't be necessary.