Can't see USB 2.0 ?

[Fern57]

I have Windows XP Professional on my computer. When I turn on my printer, which connects to a USB port, I get the message:
"This device can perform faster if you connect it to a Hi-Speed USB 2.0 port. For a list of available ports, click here".
The USB 2.0 drivers were installed from the CD that came with my motherboard, which has USB 2.0 ports. Any suggestions?

[rojash]

What happens when you "Click here"?
Have you checked that USB 2 is enabled in the BIOS? God knows why, but some motherboards allow you to configure the ports as USB1.
Some motherboards come with a mixture of both USB2 and USB1 ports. Have you tried connecting to a different port?
Have you checked in device manager to see that you have an Enhanced USB host Controller (in the Universal Serial Bus section)?

[Fern57]

In a box with 'HI-SPEED USB Device Attached To non-HI-SPEED Hub' at the top (in the blue bar) I get::

+ SiS 7001 PCI to USB Open Host Controller
- SiS 7001 PCI to USB Open Host Controller
- USB Root Hub (3 ports)
USB Printing Support
Unused Port
Unused Port
+ SiS 7001 PCI to USB Open Host Controller

The top + opened out tells me that my mouse is connected
The bottom + opened out says:
- USB Root Hub (2 ports)
Unused Port
Unused Port

[Ethel]

It looks as if you have your printer connected to a usb 1 hub attached to a usb 2 port.

If that is the case, it will only be a usb1 connection.

[Fern57]

I don't have an external hub attached to the computer at all, so it has to be on the board. The specs for the board say that they are all USB 2.0

[kempie]

It appears (via Google) that SiS 7001 USB drivers can prove problematic. This is in addition to the fact that you have lost the SiS PCI to USB Enhanced Host Controller which supports USB 2.0

This page of work arounds may be useful...

http://www.usbman.com/Guides/SiS%20USB%20Tips% 20and%20Tricks.htm

[Fern57]

Well dammit. Followed those instructions on the linked page. Went into device manager. Big yellow splat next to USB Host Controller. Right-clicked it - update driver.. etc. And it installed it. It's fixed! Thank you very much all of you for your contributions. :o)