Virgin Media spam folder

[youngone]

Can anyone help - I have set my Virgin Media webmail options to keep spam emails in my webmail spam folder fro 7 days (as I suspect some genuine messages are being incorrectly identified as spam, which under Virgin Media policy is deleted unless you choose another option for it)

The problem is when I log into my webmail there is no spam folder. As I have only recently set up the option do I need to wait a while and the spam folder will evenyually appear or do I need to do something else? VM help pages aren't much use.

[pink-kittens]

You need to go into the options and re set your settings for spam mail

I cannot see a folder called spam specifically. You can tag the spam mail or delete it so maybe you have set it to delete spam?

[youngone]

I went into options and reset it to keep the spam - as far as I can see there is no option to create a spam folder.

[pink-kittens]

I didn't say there was lol

The only thing you can do, as far as I can see in there, is, like you have done, to stop spam mail from being deleted.

I actually have my mail come in via Outlook so can set spam mail via that instead - much better

[Ethel]

My spam goes in to 'trash'.

However, I now handle all my Virgin mail through gmail - much better at filtering spam and so on.

[youngone]

Thank you pink-kittens and Ethel for your advice.

I have been thinking about a non-service-provider-based email for a while, so I'll have a look at gmail and see whether it might be good for me.

[youngone]

Well blow me down - a spam folder has just appeared on my webmail - so it was just a metter of waiting for it.

[pink-kittens]

:)

there you go! Have fun!