Tiny Window

[shylock73]

How can I rid my PC of a tiny window which states "Broadbandadvisor does not exist" every time I start up my PC? Up to now I just drag it out of sight to the edge but it`s annoying more than anything. TIA

[Huderon]

Broadbandadvisor is installed as part of Virgin Media's PCGuard suite. If you are using PCGuard as your firewall/anit-virus etc., just go to the Virgin site and download and install Broadband Advisor again (it might also reinstall everything else). If you aren't using PCGuard, you could do the installation and then uninstall, in this order, PCGuard and Broadbandadvisor (if you uninstall Broadbandadvisor before PCGuard you may well have problems trying to uninstall PCGuard).

There is probably a way to do this which doesn't involve installing Broadbandadvisor/PCGuard, but I'd guess it involves doing things with the registry and I don't know enough about fooling about with that to be able to tell you how to do it !

[shylock73]

Hi Huderon, Only this morning I uninstalled PC Guard and installed Zone Alarm Security, perhaps `veryhelfulguy` will help me or rojash or one of the AB geniuses.

[rojash]

If you've uninstalled PC Guard, that will explain why it doesn't exist, so all we need to do now is explain why you are getting the message. Simple: the uninstall was incomplete, and Windows is still trying to load the program on startup.
If you are lucky, it's just left a shortcut in your startup folder, and as that's the easiest thing to remove, let's check that first.

Click Start/Programs/Startup. Is it mentioned in there? If so, just delete it.

If not, try: Right-click Start, select Explore All Users. In the right-hand pane double-click Programs, then locate and double-click Startup. If it's in there: Delete it.

If that doesn't work, follow Huderon's suggestion of re-installing then uninstalling.

Finally, if that doesn't work, post back, and we'll see if we can remove it using msconfig.

[shylock73]

rojash. Hi again, I have tried your advice but although I did as you said, that window still appeard when I closed down and restarted. I await your reply. Many thanks in advance.

[shylock73]

Rojash, furher to the start of your letter, I uninstalled PC Guard to-day but have had this problem for weeks with the little window.

[Huderon]

shylock, if you uninstalled, or deleted the folder for, Broadband Advisor BEFORE uninstalling PCGuard, this is the kind of thing which can happen.

When you install the Virgin PCGuard stuff, you actually download and install Broadband Advisor, which then starts the download and installation of PCGuard. If you then remove Broadband Advisor and leave PCGuard, Broadband Advisor doesn't uninstall properly. The simplest fix is to reinstall the PCGuard suite (which will include Broadband advisor) and then to uninstall PCGuard, and finally uninstall Broadband Advisor.

Although you it isn't a good idea to run two firewalls and/or anti-virus progs at the same time (there may be conflicts between them), you should be OK for the time it takes to reboot after reinstalling PCGuard, as all you would then be doing is to remove PCGuard and Broadband Advisor. Turning your modem off before rebooting after installing PCGuard would be a good idea, because then nothing can try to access the net and trigger any conflicts. You would have to reboot again after uninstalling PCGuard and Broadband Advisor, and that would be the time to turn the modem back on.

[shylock73]

Blimey Huderon, you were up early this a/m, but thanks for all the info I`ll print it off and try it later,cheers,&TIA