spyware

[looobylooo]

please help anyone,
according to my free avg computer scan i have 3 spyware on my laptop that cant/havent been removed.
is this anything to be concerned about?
do they need to come off? and if so, how please?
thank you very much for any help

[Huderon]

If it put them in the virus vault (or whatever it's called in AVG) you can empty the vault to get rid of them.

Since you have no idea what the spyware is doing, leaving on your computer isn't a good idea. Try downloading Malwarebytes from http://www.malwarebytes.org/ then install it and make sure you get the latest updates before doing a scan. Delete anything it finds (you may need to restart your computer to let it finish getting rid of some things).

[looobylooo]

hi huderon,
thanks ever so much for replying as ive been a bit worried about this.
i will download the malwarebytes thing now,
thank you! x

[looobylooo]

hi again huderon,
ok, i did a complete computer scan with the malaware you suggested, it took over an hour to do and it came up with no infected files etc, so thats good?
does that mean there are no spyware on the laptop, even though the avg scan says theres 3 that cannot be removed? (there are no spyware in the vault, just warnings)
thanks for all your help, i do appreciate it

[Huderon]

Anti virus scanners sometimes report clean files as being infected (these reports are false positives), so it is possible that that's what you are seeing. Malwarebytes is pretty good so I'd say you are probably clean. If you want to double check get the free version of Superantispyware at http://www.superantis...spywarefreevspro.html - again make sure you get the latest updates before running a scan. When I do run a check, I use both of those programs one after the other just to be sure.

[looobylooo]

thanks again huderon,
i will download that aswell then, thank you.
my avg does a scan every night at 9pm, how often should i run these other scans too?

[Huderon]

Weekly or fortnightly is fine. Just remember to get the latest updates before you run a scan as the free versions don't get the updates automatically.

[looobylooo]

ok, thats great, youve been a terrific help,
really appreciate your time youve given me
thank you xx