open office 3.2 crash

[carmalee]

I received a document to edit copy that had been written for an Ebook on a website - in the past I'd found these very difficult to do as I couldn't copy and paste and then edit - therefore it was copied and paste- ed to me as an email - I think it was taken off the website before the Ebook became 'live'. When I tried to put it on a document in open office 3.2 I had a notification saying Office 3.2 had crashed and I haven't even been able to even open a new document since - open office is on my desktop as a shortcut and it's just not responding - any ideas please - I'm not good btw with computers as some of you will know full well. Thank you

[Buenchico]

First:
Use System Restore to set your laptop's registry back to the last restore point before the crash occurred. (You'll find System Restore from Start > Programs > Accessories > System Tools).

If that doesn't work, second:
Reinstall OpenOffice on top of itself (i.e. without uninstalling it first).

If that doesn't work, third:
Uninstall OpenOffice and then reinstall it.

Chris

[carmalee]

thanks Chris will try the options in the order you suggest and get back to you.

[carmalee]

As always Chris you have come up with the goodies - the system restore seems to have solved the problem, am able to open Open Office and surprisingling the copy and paste I did from the original email this morning is there! however I haven't tried to work on the document (too late in the evening for me) - would like to know what you think happened if you have the time to explain - thank you so much

[Buenchico]

Thanks for your post, Carmalee.

I'm glad that you seem to have fixed the problem but, to be perfectly honest, I haven't got a clue why it occurred in the first place!
;-)

[carmalee]

If it works it works - very grateful for your help - thank you (would send xxx's but it may embarrass you so I won't)