Camera to computer

[beveridge111]

I had a virus in my computer and since I had it repaired I can't download pictures from my Samsung camera to my computer My old camera was Pentax and that seem to be what the computer recognises
I had no problems before and had been using the Samsung for more than a year with no problems with downloads
Can someone please advise ( I am not up on technolgy !!!! )

[mollykins]

Is it one where you have to have the correct software? Basically, did you get a disk with the camera that you haven't uploaded?

[beveridge111]

Hi Mollykins Yes I downloaded the disc again but no luck

[mollykins]

Have you deleted the programme for the old camera, which may somehow be on a default setting which doesn't give the samsung chane to open.

[Hymie]

I used to have problems with my PC recognising my cameras – I gave up and purchased a USB card-reader from the £ shop (problem solved).

[scotman]

You should be able to access and download from camera with Windows Explorer.

[AlBags]

^ That's not right tho ... If Windows does not natively recognise camera (which is pretty often) you need drivers to do anything.
Look in Add/Remove for Pentax software .. like 'Pentax USB Disc Device" and remove it.
After removing Pentax driver, open Device Manager/View and 'check 'Show Hidden Devices', and scroll to look for Pentax camera in Imaging Devices and remove (R Click/Uninstall) also in the Disc Drives list.
Then look for and/or download the Samsung USB driver, and reinstall. That is all you should need to do. Then it should be recognised.

[beveridge111]

Thank you all for your help Sorted!!!