WEBROOT PROBLEM

[mjulian]

Can anyone please help me? I want to get rid of Webroot - which I was completely unaware I had - have never paid for it and don't know how it arrived but it is blocking me all the time from various websites. I get a message saying "Filtered and protected by Webroot" - in fact, it is blocking half this page as I type. I cannot find it listed in my Control Panel, nor do I have a symbol for it in bottom right hand corner - where else can I look please. It is driving me mad because the sites it is blocking me from are, in the main, well known hotels, companies, etc. Can anyone suggest what I can do?
Yours hopefully. Many thanks in advance.

[Huderon]

http://support.webroo...wers/detail/a_id/1761 is the page with the basic instructions for uninstalling it

http://support.webroo...pZC9oVFA0SkRCaw%3D%3D is the page with instructions for removing it when there is a problem with the removal process given in the first link

http://download.techw...webroot-removal-tool/ has a link to download a Webroot removal tool which may be easier than following the instructions on Webroot's site

[mjulian]

Huderon, thank you so much for your help. I had already tried the 1st 2 options but the 3rd seems to have worked. You have managed to do what my IT guys couldn't do! Thank you again.

[mjulian]

I'm afraid I have to take back my previous remark. Even though I closed the pc down and started up again, the dreaded webroot is back - giving me "filtered and protected by webroot"! When I tried to uninstall, I got a message saying that it couldn't find any record of webroot! I will have another attempt at uninstalling - because it did work for half an hour!

[mungbeanz]

I'd suggest running msconfig and removing it from your startup programs if possible until you find a way of removing it completely.

[Huderon]

ummmm ... Is a program called Spy Sweeper installed on your machine ? That is a Webroot program, so if it is there, try removing it

[Huderon]

Sorry, I should have added a bit more. If Spy Sweeper is installed, try removing it with Add/Remove Programs. It's possible that the links I gave you are for removing their anti-virus product, or that they remove the anti-virus but leave Spy Sweeper in place.

If it's there, and Add/Remove doesn't work, try a Google search for "remove spy sweeper" and see if anyone else has had a problem removing it and found a way round the problem.

[galeck1947]

Go to www.pchell.com and you will find how to remove any antivirus programs or spyware programs it will have the necesary uninstallers and the instructions to use them