Buenchico Are You Out There Tonight?

[nungate]

I could use some help. My laptop is giving me grief. Pages keep freezing and Recover Webpage keeps popping up. I'm on the verge of tossing this thing at the wall! Any advice? Or should I simply let it bounce off the walls?

[douglas9401]

I'll go to the very limit of my technical abilities and guarantee that the wall will do no good.

[nungate]

I dare say it might not do the laptop much good, but boy would I feel better.

Took me several attempts to reply to you, all I got was answerbank not responding and recover web page............grrrrrrrrrrrrrrrrrrrrrrrrrrrrrr!

[douglas9401]

Well I appreciate your effort, let me buy you a drink. I'm having a wee Highland Park.

[Old_Geezer]

Could be any one of a number of things. Try turning all off, unplug modem/router from wall telephone socket, let it all discharge for a while, then turn it all on and let it all boot up once more. Not sure if there is a technical justification but the complete turn off and back on again might help. Do you have just the one laptop or is there something else you can check the Internet link with ?

[nungate]

What a nice suggestion but I cannot abide whisky (covered in shame, I know it's the national drink - that and Irn bru but I prefer gin) By the way I love the hairy coo!

[Buenchico]

Good evening, Nungate.

The standard way to fix browser problems is to simply reinstall your browser (or, of course, to use a different one!).

Which browser are you using?

[nungate]

Right. It's a Dell Inspiron 1545, I use Windows 7 and this carry on has been happening for a while. I know absolutely nothing about computers but I can generally get all the hardware bits to join up and work - heck I can eve blow them up (done that twice to a computer, once to an mp3 player, a hairdryer and I've set a microwave on fire - I think I was a demolition expert in a previous life!) I just don't know what's going on with this thing. I suppose I'll have to take it to a repair shop....

[nungate]

Reinstall my browser? Not a scooby as to how I can do that or even what a browser is (covered in more shame)

[Old_Geezer]

The broswer is what you are using to read this.
IE or Firefox or Chrome or ......

Download one of choice, virus check, then run, follow instructions.

[nungate]

If IE is internet explorer then I'm using that (must be learning something here tonight)

[Old_Geezer]

Spot on. You can find the latest version at the Microsoft website.

[Buenchico]

Well I'm guessing that you're using Internet Explorer, possibly version 8. Go to Help > About at the top of the page to check.

Check that it's up to date by following the instructions here:
http://windows.microsoft.com/en-GB/windows-vista/Update-Internet-Explorer
(If it's not, update it; that may well fix the error).

The majority of AB's 'regulars' (and, as far as I know, all of those who are regarded as 'techies') wouldn't touch Internet Explorer with an infinitely long bargepole. Most of us use Firefox:
http://www.mozilla.org/en-US/
or Chrome:
https://www.google.com/intl/en_uk/chrome/browser/

(Firefox is what I use).

[nungate]

I did that bit about the updates all seems ok on that front.

Though things went a bit hairy there for a moment, cursor jumping all over the place, and the on screen page breaking up and showing more than one page at a time ...........I'm totally baffled!
But thanks for the advice, I will follow it up in the morning and if it still plays up, and if I refrain from bouncing it off the walls I'll take it back to the shop where I bought it and let rip!

[nungate]

Browser help about? I am roadkill on the information superhighway, I haven't a clue what I'm supposed to be looking for. I followed the suggestion given by Chris and found that all updates for IE were there and all were successful so if there's anything I've missed (chances are I have) Like I said, I'll go back to where we bought it and see what they say - I could just blow it up like my other one!

[Buenchico]

What Methyl is referring to is the 'Help' menu at the top of your page (after 'File', 'Edit', etc). Click on 'Help' and then on 'About Internet Explorer'.

[nungate]

OK I never drink tea and rarely drink coffee, no liquid has ever come in contact with this machine - I am as houseproud of my laptop as I am about my house so I do keep it "dusted" and "brush" out the keyboard, believe when I say this thing is pristine! I'm going to go off and play with this and see if I can find the pages you are describing