Quizzes & Puzzles19 mins ago
Broadband Provider
25 Answers
Hi All
Have been looking at the site for a while now and finally decided to take the plunge and join.
As you all know O2 have been taken over by Sky (Don't want to give them ANY of my money), and I'm looking for a new provider, has any one had any experience of Tesco as a broadband user, if so what are they like, I'd like to hear good or bad as we need to seriously start considering our options.
All answers appreciated
Have been looking at the site for a while now and finally decided to take the plunge and join.
As you all know O2 have been taken over by Sky (Don't want to give them ANY of my money), and I'm looking for a new provider, has any one had any experience of Tesco as a broadband user, if so what are they like, I'd like to hear good or bad as we need to seriously start considering our options.
All answers appreciated
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Someone I know has suggested TalkTalk but I have seen quite a few negative comments about their customer support.
We have been with O2 for about 4 years and in all that time I could not fault the service, and in the end I only paid £4.50 for 8Mb unlimited. We had a problem with the line to the house and it took ages for BT to agree that there was a problem and in that time O2 were always great changing setting etc, to help us out.
I know that "You pay your money and take your choice", but I don't want to get lumbered with poor service and even worse customer support.
We have been with O2 for about 4 years and in all that time I could not fault the service, and in the end I only paid £4.50 for 8Mb unlimited. We had a problem with the line to the house and it took ages for BT to agree that there was a problem and in that time O2 were always great changing setting etc, to help us out.
I know that "You pay your money and take your choice", but I don't want to get lumbered with poor service and even worse customer support.
Have read of this thread about Talktalk,coomputerman.
http://
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Hi Coomputerman under no circumstance use Talk Talk, I have AOL, which is owned by Talk Talk.
Last November my broadband started "dropping out", they sent me a new router, charged me for it, but never told me, didn't fix the problem.
Sent a bloke, charged me, told me they wouldn't, didn't fix the problem.
Call centre is Indian, I can't understand them, they cannot understand me.
Sent numerous E-Mails no response, still have the problem.
When it was AOL it was fine, the problem is obviously Talk Talk.
I am now going to pay BT, on offer, and pay off my AOL contract.
They are a disgrace.
Last November my broadband started "dropping out", they sent me a new router, charged me for it, but never told me, didn't fix the problem.
Sent a bloke, charged me, told me they wouldn't, didn't fix the problem.
Call centre is Indian, I can't understand them, they cannot understand me.
Sent numerous E-Mails no response, still have the problem.
When it was AOL it was fine, the problem is obviously Talk Talk.
I am now going to pay BT, on offer, and pay off my AOL contract.
They are a disgrace.
I'm with TalkTalk and have been for a few years. I've had no trouble with the actual broadband and have just upgraded to fibre optic. However, their customer service was poor. Was supposed to get a router for the engineer to install the fibre optic but it didn't arrive. It was a good thing I'd bought a new router just 3 months before or he wouldn't have been able to do the installation. The You View box which is part of the package didn't arrive either and I had to chase both items up. So, not impressed with their customer service, but my computer download speed has gone from 2.8 to about 36.8 using an Ethernet cable. Brilliant!
