Skype Support

[Wrangler3]

Skype has suspended my account because of unauthorised activity being detected and the email they have sent directs me to an account recovery form. However each time I try the link, it comes up with an 'Ooops our website's having a few problems.'

If I try the Skype community, it too refers me to a solution link which gives me the same message! Is it likely that an organisation like Skype won't be able to keep its support site on line all day?

[Buenchico]

Are you sure that Skype really has suspended your account?

Nearly all emails telling people that their Skype/PayPal/eBay/bank accounts have been suspended (or are otherwise experiencing problems) are from FRAUDSTERS who want you to click on a link in their email (which you should NEVER do, because it either dumps ransomware onto your computer, meaning that the criminals can then encrypt all your files and demand hundreds of pounds for providing the decryption code or it opens up your computer to the criminals, so that they can see things like your bank details).

Look again at that email. If it's addressed to "Dear Fred Wrangler" (or whatever name you registered with Skype) it may well be genuine. If it's simply addressed "Dear Customer" (or similar) you could be in very big trouble!!! [If so, run a full scan with your anti-virus program. Then run a full scan with the free version of Malwarebytes Anti-Malware. Then, importantly, use System Restore to take your computer's registry back to a date just before you clicked on that suspicious link].

[Wrangler3]

No it all seems genuine and even if I try the Skype support independently, I get the same message. This happened to me once before (support impossible to get hold of) and I just gave up in the end.