Emails Not Getting Through

[237SJ]

The strangest thing seems to be occurring with my emails to a certain .com address. I have tried sending from both of my email addresses on laptop and tablet and they don`t get to the people concerned but they claim to be receiving emails from others outside of the company - just not from me. I know there isn`t anything wrong with my email because everyone else is getting them OK - just not the people at the .com company. Could I somehow have some unknown setting in my email programmes that is blocking them? Windows Mail and Android and they say "Sent" and don`t come back as undelivered.

[jno]

or could they have inadvertently blocked you?

[237SJ]

No. Two of them are friends of mine and the other was in an official capacity. I didn ask them if the emails had gone into their spam folder (the company has very tight security but the odd thing does get through) but they said not.

[Retrochic]

Are you sending the emails with attachments or 'read receipt required'? Some Companies email filters automatically put these sort of attachments into the Spam folder.

[237SJ]

No, retrochic. And the strange thing is, if my friend at this .com address sends me an email and I click 'reply' my email gets through but if I compose one and send it, it doesn`t. I was happily sending emails when I was on holiday in September to her and it was all working fine then.

[wolf63]

I had this problem a few years ago - you say that the addresses are .com, are you sure they are maybe .co.uk?

[237SJ]

No wolf. Definitely .com

[Old_Geezer]

Have you asked them to look in their 'spam' folder ?
Maybe you write something suspicious.

[wolf63]

I used to send emails to my brother's work email account and they would evaporate into the atmosphere.

But if I replied to one of his emails it worked with no problem at all. It was the .com/.co.uk problem that was causing it.

Try deleting the entry in your contacts then, using one of their emails, save to your contacts.

[Wak]

Are you typing the ,com e-mail address each time you send or are you clicking from an existing list?? You could have a spelling error (a space or a dot?) in the address on the list!!!

[237SJ]

OG - I have asked them to look in the spam folder and they said there is nothing there. The company has very tight security and hardly anything gets as far as a spam folder. Wolf - I have tried using the contacts from my address book and manually typing in the address. I have sent loads of 'test' emails using various methods (bt website, Windows 8 app, Android mail app) and still nothing gets through.

[bhg481]

Some companies block emails from particular ISPs for security reasons (before I retired, ours did). If you have an email address from a different ISP, try that.
If you don't have, go to gmx.co.uk and set up an account with them and try that.

[237SJ]

Thanks bhg. I have tried sending from my BT and Yahoo addresses and neither worked.

[Old_Geezer]

If their security is that tight maybe they should be asking their IT security department what happened ?

[237SJ]

Funilly enough, the friend who never gets my emails is married to one of the IT security guys but when I mentioned it to him, he said he had no idea what the problem is.

[237SJ]

Thanks methyl. I haven`t been sending any attachments. The company must receive many, many emails per day from people with BT and Yahoo addresses not to mention ones from all around the world so I don`t think those ISPs are at fault. They have recently switched everything to Office 365 and I think that`s what`s causing the problem. It`s something at their end so I might raise it as an "issue"

[Ann]

To know if they are getting through BCC yourself on the sending email. But I have had big problems today with emails and its my provider who was at fault (Talktalk) but others are complaining too.

[Ann]

http://www.theanswerbank.co.uk/ChatterBank/Question1382595.html