Kaspersky Total Security 2016 - Slow Keyboard

[countrykid]

I have just installed Kaspersky Total Security 2016, replacing the 2015 version. Since doing this, my keyboard has become very slow. By this I mean that I am typing at my normal speed, but often the words have lots of letters missing, like the keyboard cannot keep up with the speed I am typing. I have only had this problem since installing the new version of Kaspersky. It's driving me nut having to keep going through what I have typed, including this post, and having to make corrections. Can anyone suggest a fix please?

[countrykid]

I meant to add that I have googled for any info on this, but no luck.

[pinkyboyid]

Presume you are experiencing this problem within your Firefox browser running in Windows 8.1 and have already tried a PC restart?

If so, as a test try using a different browser such as Windows Internet Explorer or you could consider installing a different browser, for example Opera http://www.opera.com.

If a different browser works ok, try uninstalling and reinstalling Firefox.

Also check that the only Anti-virus that is running is Kaspersky and that the Windows 8 default Windows Defender service is disabled. See http://www.guidingtech.com/10154/disable-windows-8-defender-before-installing-antivirus/

[Old_Geezer]

Kaspersky has a customer service department. They are good at fixing issues. Probably some contention somewhere. Contact them, it's what you pay for.

[TTG]

It might be performing an initial indexing scan. Avg used to do that.

[countrykid]

My thanks to all. TTG may be right in that when I came back on to my emails etc today, things had improved a lot. It still misses the odd letter so I will also try a different browser and also try reinstalling Firefox. How do I uninstall/reinstall it? Thanks

[1581960]

Couldn't just be a problem with the keyboard I suppose, is it a remote one that needs batteries from time to time?

[pinkyboyid]

The following info includes instructions on how to uninstall / reinstall Firefox. It also discusses how to carry out a Firefox refresh which you should try doing initially.

https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

[countrykid]

Thanks Pinkyboyid.

Thanks for suggestions and link
Have just tried a firefox refresh, but it made the problem worse. I'll try using a different browser suggested earlier, ahead of then trying a Firefox uninstall/Install

[countrykid]

I've just downloaded Opera browser and can report that typing an email in Yahoo was a dream. Clearly my problem lies with Firefox, so I'll now try uninstall/install. Having said that, maybe I will now use Opera. Can favourites be transferred somehow from one browser to another? Thanks

[pinkyboyid]

Good to hear that another Browser works ok for you.

If you want to transfer Firefox Bookmarks to Opera see the instructions at: http://help.opera.com/Windows/12.10/en/importexport.html