Family & Relationships1 min ago
Windows Mail Blocked For Gmail Account
11 Answers
My mother's Gmail was hacked a couple of times and locked out till she answered a few questions online. Since then although her online Gmail logs in perfectly her Windows Mail on Windows 10 refuses to accept her password, I even deleted the program and found I couldn't get a new one from Microsoft and had to download Incredimail till we can, and that also won't accept her login, and says the problem's at Gmail's server end.
Without a long phone call to Google how can an email account work perfectly online but not through a program on a computer with the identical account details? Nothing online so far points to a solution.
Without a long phone call to Google how can an email account work perfectly online but not through a program on a computer with the identical account details? Nothing online so far points to a solution.
Answers
Best Answer
No best answer has yet been selected by David H. Once a best answer has been selected, it will be shown here.
For more on marking an answer as the "Best Answer", please visit our FAQ.A few thoughts:
1. You shouldn't have uninstalled Windows Live Mail. Simply deleting the account and then creating it again would have been a better option.
2. As you've discovered, Microsoft have discontinued Windows Live Essentials, meaning that Windows Live Mail is no longer available. However you seem to have chosen the worst possible replacement; it;'s been stated countless times on AB that Incredimail dumps all sorts of junk onto computers. Uninstall it and then run an anti-malware program. Then install Thunderbird:
https:/ /www.mo zilla.o rg/en-G B/thund erbird/
3. You've not stated whether Windows Mail (and Incredimail) have been trying to access your mother's Gmail account via POP3 or by using IMAP. However, whichever one it is, it appears that the relevant service isn't enabled on Gmail. Therefore go into Gmail (via the web interface) and enable the relevant one.
POP3:
https:/ /suppor t.googl e.com/m ail/ans wer/710 4828?hl =en
IMAP:
https:/ /suppor t.googl e.com/m ail/ans wer/712 6229?hl =en
1. You shouldn't have uninstalled Windows Live Mail. Simply deleting the account and then creating it again would have been a better option.
2. As you've discovered, Microsoft have discontinued Windows Live Essentials, meaning that Windows Live Mail is no longer available. However you seem to have chosen the worst possible replacement; it;'s been stated countless times on AB that Incredimail dumps all sorts of junk onto computers. Uninstall it and then run an anti-malware program. Then install Thunderbird:
https:/
3. You've not stated whether Windows Mail (and Incredimail) have been trying to access your mother's Gmail account via POP3 or by using IMAP. However, whichever one it is, it appears that the relevant service isn't enabled on Gmail. Therefore go into Gmail (via the web interface) and enable the relevant one.
POP3:
https:/
IMAP:
https:/
>>> So Microsoft no longer offer a PC based email program at all?
Windows 10 has a built-in mail app
https:/ /suppor t.offic e.com/e n-gb/ar ticle/s et-up-e mail-in -the-ma il-app- for-win dows-10 -7ff79e 8b-439b -4b47-8 ff9-3f9 a33166c 60
but it's fairly basic. What Microsoft would really like people to do is to form out £60 per year for Office 365, giving them access to Outlook:
https:/ /www.th eguardi an.com/ technol ogy/ask jack/20 16/jun/ 02/micr osoft-k illing- windows -live-m ail-wha t-shoul d-i-do- hotmail -msn-ou tlook
Windows 10 has a built-in mail app
https:/
but it's fairly basic. What Microsoft would really like people to do is to form out £60 per year for Office 365, giving them access to Outlook:
https:/
Cheeky baskets. If they provide a program all the others can be downloaded if required.
I restored the computer and returned the emails via the backup I made and sorted them manually to inbox and sent items as it didn't do it for me. It's clearly Plusnet who aren't accepting the password as it's fine directly linking to Gmail and presumably there's nothing more I can do from here so need to call Plusnet.
I restored the computer and returned the emails via the backup I made and sorted them manually to inbox and sent items as it didn't do it for me. It's clearly Plusnet who aren't accepting the password as it's fine directly linking to Gmail and presumably there's nothing more I can do from here so need to call Plusnet.
Plusnet hasn't got anything to do with it, David.
While Incredimail might well have configured the correct settings for POP3 or IMAP, that won't help at all if neither POP3 not IMAP are actually 'switched on' on Google's server. As I suggested before, log into the Gmail acount (via the web interface) and check that one or the other is actually enabled there.
Prudie:
Microsoft have a nasty habit of using the same names for two entirely different things, which leads to all sorts of confusion.
'Windows Live Mail' is a computer program which enables people to access their email accounts without going via a web page. (It's similar to the program called 'Outlook', which is used in almost every office in the country). Microsoft now longer make Windows Live Mail available for download (although it will still work for people who've already got it).
Microsoft also (stupidly) used the 'Outlook' name to refer to the web-based email service which you use. To confuse matters even further, they then tied the word 'Live' to it. However it's still got absolutely nothing to do with either the program called 'Outlook' or the one called 'Windows Live Mail'.
You're using the web-based email service provided by Microsoft. David's mother is using the email service provided by Google (Gmail). She can access it via a web page but she prefers to use a dedicated program to do so. She previously used a program from Microsoft (Windows Live Mail) but is now forced to use something else.
While Incredimail might well have configured the correct settings for POP3 or IMAP, that won't help at all if neither POP3 not IMAP are actually 'switched on' on Google's server. As I suggested before, log into the Gmail acount (via the web interface) and check that one or the other is actually enabled there.
Prudie:
Microsoft have a nasty habit of using the same names for two entirely different things, which leads to all sorts of confusion.
'Windows Live Mail' is a computer program which enables people to access their email accounts without going via a web page. (It's similar to the program called 'Outlook', which is used in almost every office in the country). Microsoft now longer make Windows Live Mail available for download (although it will still work for people who've already got it).
Microsoft also (stupidly) used the 'Outlook' name to refer to the web-based email service which you use. To confuse matters even further, they then tied the word 'Live' to it. However it's still got absolutely nothing to do with either the program called 'Outlook' or the one called 'Windows Live Mail'.
You're using the web-based email service provided by Microsoft. David's mother is using the email service provided by Google (Gmail). She can access it via a web page but she prefers to use a dedicated program to do so. She previously used a program from Microsoft (Windows Live Mail) but is now forced to use something else.
If you know your mother's login details (which, from your posts, I assume you do) you can log into her Google account, and hence access her Gmail account, here:
https:/ /accoun ts.goog le.com/ Account Chooser ?servic e=mail& amp;con tinue=h ttps:// mail.go ogle.co m/mail/
You can then use my links above to see whether POP3 or IMAP is actually enabled. If it isn't, simply turning it on should solve the problem.
https:/
You can then use my links above to see whether POP3 or IMAP is actually enabled. If it isn't, simply turning it on should solve the problem.
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