Question Author
Thanks for the links. For some reason I never came across the bit that said hours can't be averaged out if you're under 18. Still not sure though about how that week can be worked out. This apprentice is being asked to work one hour over her 8 hours one day next week. They have not said anything about her working an hour less on any of her other days, so I am assuming from this they are contravening the law.
So far as the training goes, she does know she is entitled to time off for education, but as there is nothing in place, such as a regular day at college, whenever she broaches the subject of needing time for an assignment, they say that they can't spare her as they don't have enough staff!! The college mentor has been less than helpful.
It seems to me that this particular company are using apprentices as cheap labour, without fulfilling the other parts of it.